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["Welna, Sarah (NIH/NIEHS)" <welna AT niehs.nih.gov>]

i'll add in my recent TW/RR experiences....

I arrive home last night just in time to watch the basketball game, to find
that the TW/RR cable is completely out, for the 3rd time, in as many weeks.
first time it was out, it magically corrected itself after about 20 hours.
hours later, it then went out for 3 days, until the cable guy could come out
- we too got a song-n-dance -  that it was the "booster" that must have
gotten a power surge, and was shot... (the "booster" was put into place to
solve previous problems).  he took the booster out, and plugged the cable
straight into the box, and all other systems were a go (2 other boxes and
the computer).  he said he would place a call to have them put in a "new,
fatter" cable from the main line to our house, to solve all the problems (no
booster would be required).... that was Dec. 27th.... we called yesterday
(prior to knowing our cable was out) to ask whether or not he indeed put in
a call to have the cable replaced - that question stumped the "tech guy" on
the other end of the phone... so, they have said they'll send someone out to
check the "signal" sometime between 8am and 12 on Sat.  THEN, I arrive home
(AFTER this conversation with the TW "tech guy") to find the cable out
completely - and well, since we already have someone coming out on Sat.,
we'll just have to wait (unless one of us wants to spend 4 hours at home, on
a day between now and then, waiting for them), or so they said when we
called yet again.

here's my problem... we go for long stretches when the TW and RR cable work
just fine.  Then, everything breaks, and it take numerous calls and visits
(and many days go by) for them to fix the "problem". what's up with that?
and these recent problems didn't start until those "50% faster" ads started
showing up on TV...hmmm... makes me curious about what they've changed... 

~S...

-----Original Message-----
From: Roger Austin [mailto:raustin3 AT nc.rr.com]

  I had an issue with the RR cablemodem, but it was eventually
resolved. I had the RR tech here once and she gave me a song-n-dance
about my coax cables being old and decrepit. They put another splitter
on and it seemed to improve for a while. Finally, Nileen couldn't get
out for a day or two and this put it over the edge. She gets testy
if she can't get to misshunt.com so I called again.
  Another young lady came out and looked at it. (Of course, they said
they would be out during the day, but this person showed up at 9:30pm!)
She said there was a problem out on the pole and some people in bucket
trucks would be out to fix it. That came to pass the next day and we
have been up most of the time since then. Our wires probably are old,
but so far this hasn't been an emergency.