Internetworkers: http://www.ibiblio.org/internetworkers/

[Edward Wesolowski <edwes AT idisplay.com>]

David:
I currently have Earthlink cable modem, over TW/RR's cable.
Largely I'm happy with their service. The price (when I converted from 
TW/RR to Earthlink) a year or so back) was a bit lower than TW/RR's. There 
have been some snafu's with contacting Earthlink and having them say "you 
need to contact TW for that problem. But these have been minor and 
Earthlink's been good.

>Since that service is basically provisioned over existing RR/TWC/AOL 
lines, when RoadRunner is experiencing >problems, do they effect you as well?
...Now if there's a problem with the physical cable itself, yes, it does 
affect the service. ...like if a car hits a pole or something awful like 
that !-) But it seems rare & I haven't had much problem, and when I did the 
service folks were pretty responsive (once upon a time TW actually came out 
and replaced the drop from the street to the house, and another time 
replaced the Surfboard modem). ...don't get me wrong, I'm not a big TW fan; 
I'm just reporting that the Earthlink over TW/RR lines cable modem's been 
working reasonably well.

All these things being said, I'm considering Earthlink's dsl as a lower 
cost alternative to their cable. But I haven't had a chance to study or act 
on this. I'm also hesitant because, like I say, the cable modem actually's 
been working, fairly well (it does seem to be slow sometimes ...similar to 
what a few INWer's reported in recent postings, tho, not terrible enough to 
do something about it.)

yeah, so, overall, a thumbs up. I'll be interested to know what you decide.
Best
Ed W.


However, Howeplease At 12:27 PM 1/8/2004 -0500, you wrote:
> I have a question for anyone using EARTHLINK cable modem service:
>
> Since that service is basically provisioned over existing RR/TWC/AOL 
> lines, when RoadRunner is experiencing problems, do they effect you as well?
>
> I know Earthlink runs their own DNS/mail/news servers and that they have 
> (supposedly) better performance, but I still cannot envision a scenario 
> where their leased lines are impervious to whatever problems are evident 
> in RoadRunner's service.
>
> I would love to hear any and all opinions on this topic, as I have been 
> seriously considering a move to Earthlink cable modem (mostly as a 
> cost-saving measure).  However, I don't want to sacrifice service levels 
> or step into a situation riddled with problems.  After reading Sarah's 
> account below (and remembering my own previous headaches with RR's 
> lackluster DNS service - which have supposedly been fixed!) I would pay 
> anything to avoid such hassles.
>
> Thanks!
> dave m.
>
> On Jan 8, 2004, at 9:52 AM, Welna, Sarah (NIH/NIEHS) wrote:
>
> > i'll add in my recent TW/RR experiences....
> >
> > I arrive home last night just in time to watch the basketball game, to find
> > that the TW/RR cable is completely out, for the 3rd time, in as many weeks.
> > first time it was out, it magically corrected itself after about 20 hours.
> > hours later, it then went out for 3 days, until the cable guy could come out
> > - we too got a song-n-dance -  that it was the "booster" that must have
> > gotten a power surge, and was shot... (the "booster" was put into place to
> > solve previous problems).  he took the booster out, and plugged the cable
> > straight into the box, and all other systems were a go (2 other boxes and
> > the computer).  he said he would place a call to have them put in a "new,
> > fatter" cable from the main line to our house, to solve all the problems (no
> > booster would be required).... that was Dec. 27th.... we called yesterday
> > (prior to knowing our cable was out) to ask whether or not he indeed put in
> > a call to have the cable replaced - that question stumped the "tech guy" on
> > the other end of the phone... so, they have said they'll send someone out to
> > check the "signal" sometime between 8am and 12 on Sat.  THEN, I arrive home
> > (AFTER this conversation with the TW "tech guy") to find the cable out
> > completely - and well, since we already have someone coming out on Sat.,
> > we'll just have to wait (unless one of us wants to spend 4 hours at home, on
> > a day between now and then, waiting for them), or so they said when we
> > called yet again.
> >
> > here's my problem... we go for long stretches when the TW and RR cable work
> > just fine.  Then, everything breaks, and it take numerous calls and visits
> > (and many days go by) for them to fix the "problem". what's up with that?
> > and these recent problems didn't start until those "50% faster" ads started
> > showing up on TV...hmmm... makes me curious about what they've changed...
> >
> > ~S...
> >
> > -----Original Message-----
> > From: Roger Austin [mailto:raustin3 AT nc.rr.com]
> >
> >   I had an issue with the RR cablemodem, but it was eventually
> > resolved. I had the RR tech here once and she gave me a song-n-dance
> > about my coax cables being old and decrepit. They put another splitter
> > on and it seemed to improve for a while. Finally, Nileen couldn't get
> > out for a day or two and this put it over the edge. She gets testy
> > if she can't get to misshunt.com so I called again.
> >   Another young lady came out and looked at it. (Of course, they said
> > they would be out during the day, but this person showed up at 9:30pm!)
> > She said there was a problem out on the pole and some people in bucket
> > trucks would be out to fix it. That came to pass the next day and we
> > have been up most of the time since then. Our wires probably are old,
> > but so far this hasn't been an emergency.
>
> ---
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