Internetworkers: http://www.ibiblio.org/internetworkers/

["Wolfe, Joanna" <joanna.wolfe AT oup.com>]

You might want to see what Time Warner will charge you if you were to
switch to them from Earthlink.
my $.02

Joanna Wolfe

> ----------
> From:         Edward Wesolowski
> Reply To:     Internetworkers:
> http://www.ibiblio.org/internetworkers/
> Sent:         Thursday, January 8, 2004 12:44 PM
> To:   Internetworkers: http://www.ibiblio.org/internetworkers/
> Subject:      Re: [internetworkers] nc.rr.com
> 
> David:
> I currently have Earthlink cable modem, over TW/RR's cable.
> Largely I'm happy with their service. The price (when I converted
> from 
> TW/RR to Earthlink) a year or so back) was a bit lower than TW/RR's.
> There 
> have been some snafu's with contacting Earthlink and having them say
> "you 
> need to contact TW for that problem. But these have been minor and 
> Earthlink's been good.
> 
>  >Since that service is basically provisioned over existing
> RR/TWC/AOL 
> lines, when RoadRunner is experiencing >problems, do they effect you
> as well?
> ...Now if there's a problem with the physical cable itself, yes, it
> does 
> affect the service. ...like if a car hits a pole or something awful
> like 
> that !-) But it seems rare & I haven't had much problem, and when I
> did the 
> service folks were pretty responsive (once upon a time TW actually
> came out 
> and replaced the drop from the street to the house, and another time
> 
> replaced the Surfboard modem). ...don't get me wrong, I'm not a big
> TW fan; 
> I'm just reporting that the Earthlink over TW/RR lines cable modem's
> been 
> working reasonably well.
> 
> All these things being said, I'm considering Earthlink's dsl as a
> lower 
> cost alternative to their cable. But I haven't had a chance to study
> or act 
> on this. I'm also hesitant because, like I say, the cable modem
> actually's 
> been working, fairly well (it does seem to be slow sometimes
> ...similar to 
> what a few INWer's reported in recent postings, tho, not terrible
> enough to 
> do something about it.)
> 
> yeah, so, overall, a thumbs up. I'll be interested to know what you
> decide.
> Best
> Ed W.
> 
> 
> However, Howeplease At 12:27 PM 1/8/2004 -0500, you wrote:
> >I have a question for anyone using EARTHLINK cable modem service:
> >
> >Since that service is basically provisioned over existing
> RR/TWC/AOL 
> >lines, when RoadRunner is experiencing problems, do they effect you
> as well?
> >
> >I know Earthlink runs their own DNS/mail/news servers and that they
> have 
> >(supposedly) better performance, but I still cannot envision a
> scenario 
> >where their leased lines are impervious to whatever problems are
> evident 
> >in RoadRunner's service.
> >
> >I would love to hear any and all opinions on this topic, as I have
> been 
> >seriously considering a move to Earthlink cable modem (mostly as a 
> >cost-saving measure).  However, I don't want to sacrifice service
> levels 
> >or step into a situation riddled with problems.  After reading
> Sarah's 
> >account below (and remembering my own previous headaches with RR's 
> >lackluster DNS service - which have supposedly been fixed!) I would
> pay 
> >anything to avoid such hassles.
> >
> >Thanks!
> >dave m.
> >
> >On Jan 8, 2004, at 9:52 AM, Welna, Sarah (NIH/NIEHS) wrote:
> >
> >>i'll add in my recent TW/RR experiences....
> >>
> >>I arrive home last night just in time to watch the basketball
> game, to find
> >>that the TW/RR cable is completely out, for the 3rd time, in as
> many weeks.
> >>first time it was out, it magically corrected itself after about
> 20 hours.
> >>hours later, it then went out for 3 days, until the cable guy
> could come out
> >>- we too got a song-n-dance -  that it was the "booster" that must
> have
> >>gotten a power surge, and was shot... (the "booster" was put into
> place to
> >>solve previous problems).  he took the booster out, and plugged
> the cable
> >>straight into the box, and all other systems were a go (2 other
> boxes and
> >>the computer).  he said he would place a call to have them put in
> a "new,
> >>fatter" cable from the main line to our house, to solve all the
> problems (no
> >>booster would be required).... that was Dec. 27th.... we called
> yesterday
> >>(prior to knowing our cable was out) to ask whether or not he
> indeed put in
> >>a call to have the cable replaced - that question stumped the
> "tech guy" on
> >>the other end of the phone... so, they have said they'll send
> someone out to
> >>check the "signal" sometime between 8am and 12 on Sat.  THEN, I
> arrive home
> >>(AFTER this conversation with the TW "tech guy") to find the cable
> out
> >>completely - and well, since we already have someone coming out on
> Sat.,
> >>we'll just have to wait (unless one of us wants to spend 4 hours
> at home, on
> >>a day between now and then, waiting for them), or so they said
> when we
> >>called yet again.
> >>
> >>here's my problem... we go for long stretches when the TW and RR
> cable work
> >>just fine.  Then, everything breaks, and it take numerous calls
> and visits
> >>(and many days go by) for them to fix the "problem". what's up
> with that?
> >>and these recent problems didn't start until those "50% faster"
> ads started
> >>showing up on TV...hmmm... makes me curious about what they've
> changed...
> >>
> >>~S...
> >>
> >>-----Original Message-----
> >>From: Roger Austin [mailto:raustin3 AT nc.rr.com]
> >>
> >>   I had an issue with the RR cablemodem, but it was eventually
> >>resolved. I had the RR tech here once and she gave me a
> song-n-dance
> >>about my coax cables being old and decrepit. They put another
> splitter
> >>on and it seemed to improve for a while. Finally, Nileen couldn't
> get
> >>out for a day or two and this put it over the edge. She gets testy
> >>if she can't get to misshunt.com so I called again.
> >>   Another young lady came out and looked at it. (Of course, they
> said
> >>they would be out during the day, but this person showed up at
> 9:30pm!)
> >>She said there was a problem out on the pole and some people in
> bucket
> >>trucks would be out to fix it. That came to pass the next day and
> we
> >>have been up most of the time since then. Our wires probably are
> old,
> >>but so far this hasn't been an emergency.
> >
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