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[Gene GeRue <genegerue AT ruralize.com>]

> You will have some sort of eye for safety.  The usual location is across 
> the bottom of the door about one foot off the floor.  It is supposed to be 
> there to prevent the door from closing on things like little kids.  Come 
> have a  pressure sensitive switch along the bottom of the door.  Code 
> requires something.

There are no safety eyes. If there are, they need a white cane.

 Some times there will also be a pressure adjustment that sets how much 
pressure causes the motor to stop moving and reverse course.  From the 
sound of yours it may be the problem.

Yes, there is a pressure adjustment knob on the back of the unit, to set 
the amount of resistance for safety. Changing its setting makes no difference.