permaculture

[Lawrence London <lfljvenaura@gmail.com>]

On Thu, Aug 1, 2013 at 7:56 PM, paul wheaton <paul@richsoil.com> wrote:

> Lawrence,
>
> I think I go to a lot of effort to help people past honest mistakes.
> Usually the first step is that they admit to an honest mistake.
>

John did not know that he made a mistake, i.e. clicked on the wrong button.
Of course he can say so now. The point is whether he does or not you should
apply his $80 payment to either the d/l dvd set or the one on physical
dvd's or give him a full refund.
As I said this is SOP in today's business world, especially that which is
conducted online. I am speaking from experience.
Giving house credit or full refund is nearly always done with legitimate
purchases.


>
> I haven't seen an honest mistake in this case.  I've seen a lot of
> weird.  And what's up with the stuff about communes and t-shirts?
>
> "I can only take that as an insult" - that doesn't sound like "honest
> mistake."
>
> Oh - and Ireland did you say?  Then that's $120.  So he wanted the
> $120 item, and shelled out $80?
>
> The way kickstarter works just seems so clear and easy to me.
>
> So, once again:  the guy got what he paid for.  If he comes to the
> conclusion that he made an honest mistake, then he'll say "oops!  I
> get it now!  D'oh!  Sorry for all the ruckus!" and then buy the DVDs.
> Easy peasy.
>
>
>
>
> On Thu, Aug 1, 2013 at 5:11 PM, Lawrence London <lfljvenaura@gmail.com>
> wrote:
> > On Thu, Aug 1, 2013 at 6:47 PM, paul wheaton <paul@richsoil.com> wrote:
> >
> >> John,
> >>
> >> I'm looking at the list of rewards for the kickstarter.  I don't even
> >> see a reward for $80.  What reward did you select?
> >>
> >>
> >>
> http://www.kickstarter.com/projects/paulwheaton/wood-burning-stoves-20-the-dvds
> >>
> >> To get the 4-DVD set via streaming, that would have been $90.  To get
> >> them as physical DVDs that would be $100.   To get your name listed in
> >> all four DVDs that would be $55.   To get a single DVD that would be
> >> $30.
> >>
> >> It sounds like you selected "Get your name listed in the credits."  so
> >> that is what you got. 11 other people purchased the same thing.   696
> >> people selected the physical DVD set for $100.
> >>
> >
> > Since John made an honest mistake maybe you would allow him to contribute
> > another $10
> > to get the DVD set by download or $20 to get them on physical DVD. I
> think
> > that would be the fair way to
> > make everyone happy, you get the donation and John gets the DVDs. The
> fact
> > that he ordered them in the first place, and from Ireland,
> > is certainly a show of good faith. His $80 should not be wasted.
> >
> > LL
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