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nafex - Re: [NAFEX] Rootstock Information Gap

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  • From: tanis grif <tanisgrif@yahoo.com>
  • To: nafex@lists.ibiblio.org
  • Subject: Re: [NAFEX] Rootstock Information Gap
  • Date: Thu, 16 Mar 2006 09:29:23 -0800 (PST)

What an amazing story! Even if their mispalced moistened material works OK
for
shipping, you'd think they'd wonder about the cost of handling a few customer
calls.
The labor time for that could add up fast-- better to just instruct the
packing
crew to put the moistener closer to the roots.


--- Heron Breen <> wrote:

> Calling Stark's customer service can get you the rootstock info, but I had
> a blah
> experience last year with Stark's unrelated to rootstock: they shipped my
> trees
> with the trees and small lump of damp shredded newspaper on the TOPS not
> roots. So
> I had them ship me replacement trees because 2 of the ones I got looked
> iffy after
> their long UPS ride in May. Again, the same "wrapping" technique. I called
> again
> to
> encourage better communication between the right and left hands, nicely.
> When I
> called to give them a headsup, I was informed that this was standard
> practice by
> the shipping dept. As long as something moist was somewhere in the plastic
> bag,
> the
> roots were okay, they said. I disagree on the principle and practice, but
> most of
> the trees survived, so maybe 100 years of experience shows me one better? I
> may
> order from them again, I may not. I thought I'd check them out after their
> restructuring. I ordered from the home sales dept, not commercial sales,
> which the
> rep swore was more concerned with shipping and handling. I believe her or
> they
> wouldn't have any business. But their customer service was excellent and
> patient.
> Heron Breen
> zone 4, Maine
>


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