Market Farming

[Grandad <grandad AT grandadsfarm.com>]

> My loose 
> finding are, make
> > every
> > customer glad that THEY (not any generic customer, by 
> them) came to your
> > stand make a genuine acknowlegement of their 
> presence, make them see the
> > benefit that your product will be for them

        A good down home definition of customer service.  Whenever we
as consumers buy anything it is for a multitude of reasons, but
the most important one is that it makes us feel good.  Most
people will feel good if they are made to feel important.  There
is a restaurant here in Columbia called G&D's.  The restaurant
is nothing special, the food is good but not really fancy.  I
keep going there because Angelo, the owner / cook remembers me
by name and that I like an extra piece of Texas toast with my
steak order.  When I was going to school our finances were not
capable to go to his restaurant, I hadn't been there in three
years but when I went in to have a steak dinner a few weeks ago,
he hadn't forgotten me and put my extra piece of Texas toast on
my order without my asking.  It was as if I had been going there
regularly.  Will I continue to keep them in my dining out
choices, you bet.
        Every customer is your best customer. 
-- 
>From mailto:grandad AT grandadsfarm.com and 
the Home of Grandad's Farm Magazine 
in the beautiful suburbs of Columbia, Missouri
http://www.grandadsfarm.com/