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  • From: Ron Thigpen <rthigpen AT nc.rr.com>
  • To: internetworkers AT lists.ibiblio.org
  • Subject: Re: [internetworkers] DSL Advice?
  • Date: Thu, 09 Jan 2003 17:49:16 -0500

I'm not sure any one broadband provider in our area could give you truly reliable service.

Using RR is a bit like shopping at BestBuy, its great, as long as you don't have to talk to anybody. And they've definitely been having a bad week. I've seen a few multiday issues with mail service, but this is the worst IP connectivity spell I've noticed them having. It does look like they did some "planned maintennance" last night, so I'm hoping that will fix thing for now.

RR does have a network status page that at least can confirm when you are seeing system wide, rather than user specific, issues. <http://help.rr.com/asp/networkstatus.asp>

Also, as a stopgap to keep you online during the brownouts, RR has a dialup offering as well. see: <http://dialaccess.rr.com> It's free for the next few months. I've never used it. Of course there's NetZero, Juno, et.al.

Some network appliances have a failover feature where they'll start using an external modem via a serial port if the WAN connection goes out. Same applies to multiple WAN ports if you wanted to pay for the appliance plus two broadband accounts.

HTH,

--rt

Craig Duncan wrote:

At one point in time I sang their praises, but over the past few months the service has been appalling. Lots of outages and useless tech support.





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