Internetworkers: http://www.ibiblio.org/internetworkers/

[Craig Duncan <craigduncan AT nc.rr.com>]

On Thursday 09 January 2003 04:17 pm, Thomas C. Meggs wrote:
> Out of curiosity, what is your experience with TWC?
>
At one point in time I sang their praises, but over the past few months the 
service has been appalling. Lots of outages and useless tech support. At the 
end of last year we decided to drop our static IP which meant a change from a 
router to a modem. Since then, I haven't had a full day of Internet 
connectivity. When we are connected, the response times are at best sluggish 
and varied.

A 56k modem is not really an alternative, our demands are too high, so DSL 
seems like the only other choice. What I am most concerned about with getting 
DSL, is that it only became a choice in our area in January 03. So I doubt 
anyone else in our area has very much experience with it.

If I don't go through BellSouth, are there really any other alternatives? I 
do 
not want to be calling 3 different support centers with them all pointing the 
finger at each other as Michael described.

-- 
Craig

PS As I tried to send this email, the connection dropped again.
The technician, told me a lot about her tax problems, but was unable to help 
in any significant way. Well, she reset my modem and it came back online, but 
for how long I do not know.