Internetworkers: http://www.ibiblio.org/internetworkers/

["Bill Geschwind" <geschwin AT email.unc.edu>]

YIQUES!!

Sure enough! Apparently Remedy Corporation was acquired by Peregrine Systems
at some point, and according to a press release on Peregrine's site, they
announced that they are reducing ("realigning" - their word) their workforce
by 48% from approx. 2900 to 1500 over the next several weeks.

I hope the department at UNC managing the campus-wide Remedy system is aware
of this and has an appropriate contingency plan in place...

- Bill
----- Original Message -----
From: "John Beimler" <john AT radiomind.com>
To: "InterNetWorkers" <internetworkers AT franklin.metalab.unc.edu>
Sent: Wednesday, June 19, 2002 7:07 PM
Subject: [internetworkers] RE: Tech support software recommendations


> The company that produces remedy laid off 1/2 of its staff yesterday, at
> least they are open for now, but you may not want to build a new system
> using their software.
>
> Peace.
>
> john
>
> On Wed, 2002-06-19 at 16:48, Bill Geschwind wrote:
> > Dallas,
> >
> > We are using a product called Remedy Action Request System. It's an
> > industrial-strength system that can be infinitely customized to suit
> > your particular situation. It has been in use at UNC for several years
> > now and is still evolving.
> >
> > - Bill
> >
> > *********************************************************************
> > Bill Geschwind
> > Technical Assistance Manager
> > Department of Technology and Systems Support
> > Division of Student Affairs, University of N. Carolina at Chapel Hill
> > 03 Teague Hall, CB# 5510 (919) 962-5629
> > Chapel Hill, NC 27599 geschwin AT email.unc.edu
> > *********************************************************************
> >
> > -----Original Message-----
> > From: Dallas Smith [mailto:dallas.smith AT pobox.com]
> > Sent: Wednesday, June 19, 2002 3:06 PM
> > To: InterNetWorkers
> > Subject: [internetworkers] Tech support software recommendations
> >
> > Hello,
> >   The tech support group in my department is looking into what options
> > are
> > available for work request databases or how other people handle work
> > requests.  Right now we're using a custom built domino database, where
> > the
> > person who needs support sends in an email, then the tech group views it
> > in
> > the database and marks it complete when it has been completed.  There is
> > no
> > way for those who made requests to check the status of their request, to
> > make entries from the web, or to leave feedback.  If you or your tech
> > support group uses a setup that you recommend or suggest staying away
> > from,
> > let me know.
> > Thanks,
> > Dallas
> > --
> > Dallas Smith
> > dallas.smith AT pobox.com
> > http://www.ibiblio.org/~sallad
> >
> >
> >
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> John Beimler
> john AT radiomind.com
> 919-465-9707
>
>
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