Internetworkers: http://www.ibiblio.org/internetworkers/

[burnett AT pobox.com]

The last time I had to research a topic like this I ended up finding 
Request Tracker. 

http://www.fsck.com/projects/rt/

http://www.fsck.com/projects/rt/features.html

It's free for download, install, and use. If you want to spend money 
there's commercial support available for a non-trivial fee. 

hope this helps,
Steve Burnett

On Wed, 19 Jun 2002, Dallas Smith wrote:

> Hello,
>   The tech support group in my department is looking into what options are
> available for work request databases or how other people handle work
> requests.  Right now we're using a custom built domino database, where the
> person who needs support sends in an email, then the tech group views it in
> the database and marks it complete when it has been completed.  There is no
> way for those who made requests to check the status of their request, to
> make entries from the web, or to leave feedback.  If you or your tech
> support group uses a setup that you recommend or suggest staying away from,
> let me know.
> Thanks,
> Dallas
> --
> Dallas Smith
> dallas.smith AT pobox.com
> http://www.ibiblio.org/~sallad

-- 
Steve Burnett    burnett AT pobox.com   http://www.pobox.com/~burnett/
System Administration Technical Documentation Information Retrieval