Internetworkers: http://www.ibiblio.org/internetworkers/

[Neal <webdeveloper02 AT yahoo.com>]

In places I've worked, we've used software like Pivotal, Siebel, etc..  but 
every package out
there has its advantages & disadvantages.. :o\

- Neal



--- Dallas Smith <dallas.smith AT pobox.com> wrote:
> Hello,
>   The tech support group in my department is looking into what options are
> available for work request databases or how other people handle work
> requests.  Right now we're using a custom built domino database, where the
> person who needs support sends in an email, then the tech group views it in
> the database and marks it complete when it has been completed.  There is no
> way for those who made requests to check the status of their request, to
> make entries from the web, or to leave feedback.  If you or your tech
> support group uses a setup that you recommend or suggest staying away from,
> let me know.
> Thanks,
> Dallas
> --
> Dallas Smith
> dallas.smith AT pobox.com
> http://www.ibiblio.org/~sallad
> 
> 
> 
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