Internetworkers: http://www.ibiblio.org/internetworkers/

[John Beimler <john AT radiomind.com>]

The company that produces remedy laid off 1/2 of its staff yesterday, at
least they are open for now, but you may not want to build a new system
using their software.

Peace.

john

On Wed, 2002-06-19 at 16:48, Bill Geschwind wrote:
> Dallas,
> 
> We are using a product called Remedy Action Request System. It's an
> industrial-strength system that can be infinitely customized to suit
> your particular situation. It has been in use at UNC for several years
> now and is still evolving. 
> 
> - Bill
> 
> *********************************************************************
> Bill Geschwind
> Technical Assistance Manager
> Department of Technology and Systems Support 
> Division of Student Affairs, University of N. Carolina at Chapel Hill
> 03 Teague Hall, CB# 5510 (919) 962-5629
> Chapel Hill, NC 27599 geschwin AT email.unc.edu
> ********************************************************************* 
> 
> -----Original Message-----
> From: Dallas Smith [mailto:dallas.smith AT pobox.com] 
> Sent: Wednesday, June 19, 2002 3:06 PM
> To: InterNetWorkers
> Subject: [internetworkers] Tech support software recommendations
> 
> Hello,
>   The tech support group in my department is looking into what options
> are
> available for work request databases or how other people handle work
> requests.  Right now we're using a custom built domino database, where
> the
> person who needs support sends in an email, then the tech group views it
> in
> the database and marks it complete when it has been completed.  There is
> no
> way for those who made requests to check the status of their request, to
> make entries from the web, or to leave feedback.  If you or your tech
> support group uses a setup that you recommend or suggest staying away
> from,
> let me know.
> Thanks,
> Dallas
> --
> Dallas Smith
> dallas.smith AT pobox.com
> http://www.ibiblio.org/~sallad
> 
> 
> 
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-- 
John Beimler
john AT radiomind.com
919-465-9707