Internetworkers: http://www.ibiblio.org/internetworkers/

["Dallas Smith" <dallas.smith AT pobox.com>]

Hello,
  The tech support group in my department is looking into what options are
available for work request databases or how other people handle work
requests.  Right now we're using a custom built domino database, where the
person who needs support sends in an email, then the tech group views it in
the database and marks it complete when it has been completed.  There is no
way for those who made requests to check the status of their request, to
make entries from the web, or to leave feedback.  If you or your tech
support group uses a setup that you recommend or suggest staying away from,
let me know.
Thanks,
Dallas
--
Dallas Smith
dallas.smith AT pobox.com
http://www.ibiblio.org/~sallad