Internetworkers: http://www.ibiblio.org/internetworkers/

["Bill Geschwind" <geschwin AT email.unc.edu>]

Dallas,

We are using a product called Remedy Action Request System. It's an
industrial-strength system that can be infinitely customized to suit
your particular situation. It has been in use at UNC for several years
now and is still evolving. 

- Bill

*********************************************************************
Bill Geschwind
Technical Assistance Manager
Department of Technology and Systems Support 
Division of Student Affairs, University of N. Carolina at Chapel Hill
03 Teague Hall, CB# 5510 (919) 962-5629
Chapel Hill, NC 27599 geschwin AT email.unc.edu
********************************************************************* 

-----Original Message-----
From: Dallas Smith [mailto:dallas.smith AT pobox.com] 
Sent: Wednesday, June 19, 2002 3:06 PM
To: InterNetWorkers
Subject: [internetworkers] Tech support software recommendations

Hello,
  The tech support group in my department is looking into what options
are
available for work request databases or how other people handle work
requests.  Right now we're using a custom built domino database, where
the
person who needs support sends in an email, then the tech group views it
in
the database and marks it complete when it has been completed.  There is
no
way for those who made requests to check the status of their request, to
make entries from the web, or to leave feedback.  If you or your tech
support group uses a setup that you recommend or suggest staying away
from,
let me know.
Thanks,
Dallas
--
Dallas Smith
dallas.smith AT pobox.com
http://www.ibiblio.org/~sallad



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