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[Tom Caswell <derpimpkar AT yahoo.com>]

My point was it can work through a surge protector but it can also be a problem.  The cable guy was probably spouting the company line to avoid troubleshooting possibilities.  Someone who uses one may encounter issues (as I did) and automatically ruling the surge protector out isn't a good idea.

 

Tom

"Andrew C. Oliver" <acoliver AT buni.org> wrote:

Well it does work fine though the surge protector/power conditioner. It
was clear to me that I knew more than the TWC guy about the equipment
even though I knew very little.

Tom Caswell wrote:
> I think Time Warner says no surge protector because they're worried about the loss of signal. Digital reception can get flakey if it drops below a threshhold and they're probably thinking a surge protector could do it. We had an issue in our neighborhood where I could decode the digital signals in standard cable fine through a surge protector when there were only two houses on the neighborhood feed. As more houses were built and cable turned on, I called and complained because I could no longer get the channels. Turns out the surge protector was the issue.
>
> Disclaimers - We have a good Tripplite surge protector. I'm not suggesting Time Warner has a valid excuse.
>
> Scott Lundgren wrote:
> > If you haven't purchased a TV in awhile...Circuit City, for instance,
>
>> will subcontract someone to set it up for you. Unfortunately,
>> scheduling that and Time Warner is a pain because Time Warner will
>> screw
>> everything up and be rude to you then insist that you can't have the
>> cable go through the surge protector (you can) -- unfortunately you
>> have
>> to let them hook it up to program it (their DVR/etc is about as
>> free as
>> in freedom as an internment camp). I cannot remember the name of the
>> company CC used -- however having them out to bring you up to speed
>> may
>> be worth it (it was for me, my geek bravado was wounded by the massive
>> amount/types of cables -- now I even know the difference between an
>> optical cable and HDMI ;-) ).
>>
>
> That company was likely FireDog I see their logo everywhere at CC:
>
> http://www.firedog.com/
>
> - SL
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