Internetworkers: http://www.ibiblio.org/internetworkers/

[Tom Caswell <derpimpkar AT yahoo.com>]

I do, I'm actually ITIL certified.  The nutshell answer is "IT business process best practices" but you probably already knew that.  I'm happy to go into more detail with you and I think I still have my class materials.  Hit me up offline at derpimpkar AT yahoo.com and I'll dive deeper.

 

Tom

Jim Cook <james_cook AT mindspring.com> wrote:

> Does anyone on the list have any direct experience with, or useful 
> knowledge of ITIL?
>
> If so, can you, in a nutshell, share it?
>
> -Jim
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