Internetworkers: http://www.ibiblio.org/internetworkers/

[Maria Winslow <maria.winslow AT dexxtra.com>]

What a piece of crap. They can't even get a simple interface like this
to work! What is the world coming to (or failing to rise above)? The
fact that they think this is normal is a testament to the "Microsoft
effect".

Maria

-------- Original Message --------
Subject: Re: ID # 20010808105310
Date: Thu, 09 Aug 01 04:18:22 -0500
From: ecare AT cc.sprintpcs.com
To: maria.winslow AT dexxtra.com

Hello Maria,

I understand you are concerned about your voicemail.

Before we try a service ticket for this issue, let's try the easiest
"fix" first:

Your phone is a very sensitive piece of equipment and the voicemail
system, when not exited properly can create issues with your service.
If you are not doing so already, please remember to always exit by
pressing the Star (*) key before ending the call.  When you press 7 to
delete a message, the message is then routed to a deletion queue,
which has the capacity of storing approximately 20 messages.  These
messages will not be properly deleted unless you press the Star key
just before ending the call.

If you have not been following this procedure, then please do the
following:

Call your voicemail from your PCS phone
Enter the Main Menu to listen to your messages if you have any (please
continue even if no messages are waiting)
Press 7 to delete or 9 to save the messages
Press the star key
Press the end key
Repeat this procedure 2 or 3 times
Power cycle the phone off and then on
This simple procedure, and building the habit of always exiting with
the Star key, may resolve the issue of your phantom mail icon.  If you
already are familiar with this process and always use the Star key,
then please disregard the instructions.  However, if after following
the procedure outlined above, you are still having the problem, please
call our Customer Care Center at 1-888-211-4727 and request a service
ticket be submitted for a resolution.  You may also want to check if
you have received either a new page or text message.  People calling
and choosing the page option from your voicemail can leave Page
messages.  You can check these by pressing the Envelope key once and
selecting page or text messages if a new message shows.



Thank you for contacting Sprint PCS.
Marcus A.
eCare


On Wed, 08 Aug 2001 22:13:23 -0400 you wrote:

>It has been two days. Please remove it.
>
>Thank you.
>
>ecare AT cc.sprintpcs.com wrote:
>
>> Hello Maria ,
>>
>> This message is in response to your inquiry regarding your
voicemail.
>>
>> Sometimes it may take a few minutes for the icon to go away.
>>
>> You can also click on the link below to assist you:
>> http://www.sprintpcs.com/services/ie.asp
>>
>> Thank you for contacting Sprint PCS.
>>
>> Denise W.
>> eCare
>>
>> On Wed, 08 Aug 2001 10:57:08 -0500 you wrote:
>>
>> >
>> >====================================================
>> >Customer Name : MARIA C. WINSLOW
>> >Sprint PCS Phone Number: 9192641093
>> >Form : Ask A Question - Manage
>> >Topic : Other
>> >====================================================
>> >
>> >Question : My phone indicates that I have voicemail, but I already
>> read
>> >it. Please remove the icon.
>> >====================================================
>> >
>> >
>> >
>

>--
>Maria Winslow
>maria.winslow AT dexxtra.com
>919-968-7802 tel
>919-968-7803 fax
>
>http://www.dexxtra.com
>Java training and courseware
>
>
>