Internetworkers: http://www.ibiblio.org/internetworkers/

[Gina Norman <gina AT vnet.net>]

So that's why that little envelope never goes away...     :/

It hadn't bugged me to the point of calling 'cause I thnk that when there
*really* is a new message it displays "New Voicemail" in the middle of the
screen?

-Gina

> Date: Thu, 09 Aug 2001 11:10:27 -0400
> From: Maria Winslow <maria.winslow AT dexxtra.com>
> Reply-To: InterNetWorkers <internetworkers AT franklin.oit.unc.edu>
> To: InterNetWorkers <internetworkers AT franklin.oit.unc.edu>
> Subject: [internetworkers] I have to reboot my phone!
>
> What a piece of crap. They can't even get a simple interface like this
> to work! What is the world coming to (or failing to rise above)? The
> fact that they think this is normal is a testament to the "Microsoft
> effect".
>
> Maria
>
> -------- Original Message --------
> Subject: Re: ID # 20010808105310
> Date: Thu, 09 Aug 01 04:18:22 -0500
> From: ecare AT cc.sprintpcs.com
> To: maria.winslow AT dexxtra.com
>
> Hello Maria,
>
> I understand you are concerned about your voicemail.
>
> Before we try a service ticket for this issue, let's try the easiest
> "fix" first:
>
> Your phone is a very sensitive piece of equipment and the voicemail
> system, when not exited properly can create issues with your service.
> If you are not doing so already, please remember to always exit by
> pressing the Star (*) key before ending the call.  When you press 7 to
> delete a message, the message is then routed to a deletion queue,
> which has the capacity of storing approximately 20 messages.  These
> messages will not be properly deleted unless you press the Star key
> just before ending the call.
>
> If you have not been following this procedure, then please do the
> following:
>
> Call your voicemail from your PCS phone
> Enter the Main Menu to listen to your messages if you have any (please
> continue even if no messages are waiting)
> Press 7 to delete or 9 to save the messages
> Press the star key
> Press the end key
> Repeat this procedure 2 or 3 times
> Power cycle the phone off and then on
> This simple procedure, and building the habit of always exiting with
> the Star key, may resolve the issue of your phantom mail icon.  If you
> already are familiar with this process and always use the Star key,
> then please disregard the instructions.  However, if after following
> the procedure outlined above, you are still having the problem, please
> call our Customer Care Center at 1-888-211-4727 and request a service
> ticket be submitted for a resolution.  You may also want to check if
> you have received either a new page or text message.  People calling
> and choosing the page option from your voicemail can leave Page
> messages.  You can check these by pressing the Envelope key once and
> selecting page or text messages if a new message shows.
>
>
>
> Thank you for contacting Sprint PCS.
> Marcus A.
> eCare
>
>
> On Wed, 08 Aug 2001 22:13:23 -0400 you wrote:
>
> >It has been two days. Please remove it.
> >
> >Thank you.
> >
> >ecare AT cc.sprintpcs.com wrote:
> >
> >> Hello Maria ,
> >>
> >> This message is in response to your inquiry regarding your
> voicemail.
> >>
> >> Sometimes it may take a few minutes for the icon to go away.
> >>
> >> You can also click on the link below to assist you:
> >> http://www.sprintpcs.com/services/ie.asp
> >>
> >> Thank you for contacting Sprint PCS.
> >>
> >> Denise W.
> >> eCare
> >>
> >> On Wed, 08 Aug 2001 10:57:08 -0500 you wrote:
> >>
> >> >
> >> >====================================================
> >> >Customer Name : MARIA C. WINSLOW
> >> >Sprint PCS Phone Number: 9192641093
> >> >Form : Ask A Question - Manage
> >> >Topic : Other
> >> >====================================================
> >> >
> >> >Question : My phone indicates that I have voicemail, but I already
> >> read
> >> >it. Please remove the icon.
> >> >====================================================
> >> >
> >> >
> >> >
> >
>
> >--
> >Maria Winslow
> >maria.winslow AT dexxtra.com
> >919-968-7802 tel
> >919-968-7803 fax
> >
> >http://www.dexxtra.com
> >Java training and courseware
> >
> >
> >
>
> ---
> Come and play at the InterNetWorkers Web site!  
> http://www.ibiblio.org/internetworkers/
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>


~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
My brain seems to have a circuit-breaker-like mechanism that, when I get
confused and befuddled by the overwhelming monstrosities of my life,
causes a default to the simplest and most pleasant of thoughts.  Like
Marshmallow Peeps.  I *like* Marshmallow Peeps.

Gina Norman                                      And the only bit that
gina AT vnet.net (me personally)                    really matters:
ginanorm AT nortelnetworks.com (me at work)         http://users.vnet.net/gina
gina AT earthling.net (me personally, again -- sick of me yet?  ;)
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~;)~*~*~*~*~*~*~*~*~*