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ch-scene - Re: eGullet founder/author dines at Federal

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Subject: RTP-area local music and culture

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  • From: Kevin Grealey <kgrealey AT mckinney-silver.com>
  • To: RTP-area local music and culture <ch-scene AT lists.ibiblio.org>
  • Subject: Re: eGullet founder/author dines at Federal
  • Date: Tue, 01 Nov 2005 13:54:39 -0500

Is it just me, or does everyone hate Josh?


KEVIN GREALEY
COPYWRITER /

318 BLACKWELL STREET /
DURHAM / NC / 27701
T / (919) 313 . 4183
E / kgrealey AT mckinney-silver.com


> From: Josh Wittman <josh AT thefederal.net>
> Reply-To: RTP-area local music and culture <ch-scene AT lists.ibiblio.org>
> Date: Tue, 1 Nov 2005 12:16:16 -0500
> To: RTP-area local music and culture <ch-scene AT lists.ibiblio.org>
> Subject: Re: eGullet founder/author dines at Federal
>
> Gheez...what do you expect in a dive?
>
> Hard to listen in on this conversation about Federal's service without
> chiming in.
>
> Generally speaking we do have service that can be described as UP and
> DOWN/inconsistent as many places have at some point - no excuses - but
> we do try and work on our service everyday by creating new ways to give
> more consistent and efficient service and by constantly monitoring how
> we're doing in that area. Our goal always was to have great food in a
> fun, comfortable place and we're obviously still not there with service
> and sometimes speed of food delivery at peak times. Our kitchen is
> impossibly small, but have also been working on ways to improve those
> delivery times.
>
> It was a great double-edged sword when big time NYC Fat Guy announces
> to the 300K N&O subscribers that we're his "discovery". It generally
> sent in all sorts of first-timers the next few days that forgot to read
> the part about the fact that we're a dive that smells like a bus
> station and just want to eat this fantastic food they keep hearing
> about and then expect white linen table service to go along with it.
>
> Of course we want to always have impeccable service but as many of you
> know (I read the tipping thread) that have worked in food service, it
> is very difficult maintaining a staff that gets better over time -
> seems people don't want to be career waits. We've had over 25 plus
> servers in our not yet 2 year history and we always search for more
> "qualified" but fun loving help. We do love our current staff (many of
> which you called out) and think they do a good job, but are always on
> the hunt for so please send those candidates our way!! We advertise in
> the Indy, DTH and Chronicle and the only time we get interest is from
> the DTH....strange but true.
>
> Always open to feedback about specific service issues so please don't
> hesitate to send your comments/complaints my way and we'll try and work
> on them. I guess the fact that we're a topic on the newsgroup is
> praise that we're doing something right....not everything, but
> something and we'll keep trying to get closer to doing everything
> right.
>
> Thanks for continuing to give us your business. PS: In a couple of
> weeks we're starting Sunday Brunch.
>
> Josh from the Federal
> -- ch-scene: the list that mirrors alt.music.chapel-hill --
> http://lists.ibiblio.org/mailman/listinfo/ch-scene


MCKINNEY /





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