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  • From: John Berninger <john AT ncphotography.com>
  • To: "Internetworkers: http://www.ibiblio.org/internetworkers/" <internetworkers AT lists.ibiblio.org>
  • Subject: Re: [internetworkers] Best place to book flights online?
  • Date: Thu, 19 Jul 2007 16:01:49 -0400

Gregory S. Hopper wrote:
I've taken to visiting each individual airline, after a horrible experience with Travelocity customer service (outsourced) and a correspondingly excellent customer service experience with Delta (not outsourced) for the same situation. I usually use Southwest when I can (I like their Rapids Rewards program), which isn't part of any of the aggregators anyway, but I've found better rates by going to the airlines directly.

More tedious, but seems to be worth it for me.
I'll second this - and add something that AA told me that makes me not even consider Expedia, Travelocity,Orbitz, etc: if you buy a ticket from them and have to change it, or reschedule, or do anything involving talking to actual people at the airlines, you will have to pay a $50 fee. The airlines are doing this precisely because of the complete shit customer service of the web agencies - the call volume for AA's customer service generated by Expedia alone accounts for 35% of their total call volume. I've always used aa.com, and even when I compare those prices to the ones I can find on expedia or orbitz, there's been a difference of $10 at the most, usually no difference at all. I'd recommend finding an airline you like and always traveling on that airline.

--
John




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