Internetworkers: http://www.ibiblio.org/internetworkers/

[John Berninger <john AT ncphotography.com>]

Gregory S. Hopper wrote:
> I've taken to visiting each individual airline, after a horrible  
> experience with Travelocity customer service (outsourced) and a  
> correspondingly excellent customer service experience with Delta (not  
> outsourced) for the same situation.  I usually use Southwest when I  
> can (I like their Rapids Rewards program), which isn't part of any of  
> the aggregators anyway, but I've found better rates by going to the  
> airlines directly.
>
> More tedious, but seems to be worth it for me.
>   
I'll second this - and add something that AA told me that makes me not 
even consider Expedia, Travelocity,Orbitz, etc:  if you buy a ticket 
from them and have to change it, or reschedule, or do anything involving 
talking to actual people at the airlines, you will have to pay a $50 
fee.  The airlines are doing this precisely because of the complete shit 
customer service of the web agencies - the call volume for AA's customer 
service generated by Expedia alone accounts for 35% of their total call 
volume.  I've always used aa.com, and even when I compare those prices 
to the ones I can find on expedia or orbitz, there's been a difference 
of $10 at the most, usually no difference at all.  I'd recommend finding 
an airline you like and always traveling on that airline.

--
John