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  • From: Eric Sandall <eric AT sandall.us>
  • To: sm-discuss AT lists.ibiblio.org
  • Subject: Re: [SM-Discuss] Re: suggestions in general.
  • Date: Tue, 13 Apr 2004 08:54:21 -0700

Quoting Hamish Greig <hgreig AT bigpond.net.au>:
> On Sun, 11 Apr 2004 05:06, Seth Alan Woolley wrote:
> > If you have permission to contact the maintainer of the section
> > privately?
> >
> > Correct me if I'm wrong, but I thought we were supposed to use email
> > sent to SECTION AT sourcemage.org as one way to be contacted.  Surely
> > misdirected emails should be brought to the attention of the web team
> > that may need to be more explicit where said emails are advertised.
> >
> > I agree though, sending to personal email addresses is kind of annoying
> > when I've got my sourcemage.org email addresses procmail'd into an
> > appropriately prioritized mutt bucket.
>
> I always preferred not to be contacted via my *@sourcemage.org addresses,
> and
>
> instead to receive bugzillas notices for new bugs.
>
> With few exceptions I always felt the @sourcemage.org addresses were purely
> for development use, ie for team leads and other developers to easily
> contact
>
> relevant people quickly and efficiently without jumping through hoops. Users
>
> should always file bugs with bugzilla or there is a chance for replication
> of
>
> (private) reports due to having no bugzilla entry, and as no single users
> time is more important than mine (or yours), private requests for help are
> not welcome.
> I used to spend anywhere between 20 and 50 hours per week on bugs, updates,
> spell rewrites and SMGL in general and I was on the IRC channels atleast 8
> hours a day, if I had been responding to private emails also my productivity
>
> would have been heavily compromised.

Any contact for bugs/enhancements/etc. should go through bugzilla, IRC, or the
mailing list. The only time you should personally contact a dev is if you want
to talk to them (congratulate them for their hard work, ask if they'd like
some
help on their project(s), set up a meeting, etc.), but not for any kind of
tech
support[0]. Try to use bugzilla for /all/ bugs, that way we have a record of
it
and do less duplication (please search bugzilla as well ;)).

-sandalle

[0] Yes, there are exceptions to every rule. ;) Basically, use your judgement.

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Eric Sandall | Source Mage GNU/Linux Developer
eric AT sandall.us | http://www.sourcemage.org/
http://eric.sandall.us/ | SysAdmin @ Inst. Shock Physics @ WSU
http://counter.li.org/ #196285 | http://www.shock.wsu.edu/

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