Public SourceMage Discussion List

[Eric Sandall <eric AT sandall.us>]

Quoting Hamish Greig <hgreig AT bigpond.net.au>:
> On Sun, 11 Apr 2004 05:06, Seth Alan Woolley wrote:
> > If you have permission to contact the maintainer of the section
> > privately?
> >
> > Correct me if I'm wrong, but I thought we were supposed to use email
> > sent to SECTION AT sourcemage.org as one way to be contacted.  Surely
> > misdirected emails should be brought to the attention of the web team
> > that may need to be more explicit where said emails are advertised.
> >
> > I agree though, sending to personal email addresses is kind of annoying
> > when I've got my sourcemage.org email addresses procmail'd into an
> > appropriately prioritized mutt bucket.
> 
> I always preferred not to be contacted via my *@sourcemage.org addresses, 
> and
> 
> instead to receive bugzillas notices for new bugs.
> 
> With few exceptions I always felt the @sourcemage.org addresses were purely 
> for development use, ie for team leads and other developers to easily 
> contact
> 
> relevant people quickly and efficiently without jumping through hoops. Users
> 
> should always file bugs with bugzilla or there is a chance for replication 
> of
> 
> (private) reports due to having no bugzilla entry, and as no single users 
> time is more important than mine (or yours), private requests for help are 
> not welcome.
> I used to spend anywhere between 20 and 50 hours per week on bugs, updates, 
> spell rewrites and SMGL in general and I was on the IRC channels atleast 8 
> hours a day, if I had been responding to private emails also my productivity
> 
> would have been heavily compromised. 

Any contact for bugs/enhancements/etc. should go through bugzilla, IRC, or the
mailing list. The only time you should personally contact a dev is if you want
to talk to them (congratulate them for their hard work, ask if they'd like 
some
help on their project(s), set up a meeting, etc.), but not for any kind of 
tech
support[0]. Try to use bugzilla for /all/ bugs, that way we have a record of 
it
and do less duplication (please search bugzilla as well ;)).

-sandalle

[0] Yes, there are exceptions to every rule. ;) Basically, use your judgement.

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Eric Sandall                     |  Source Mage GNU/Linux Developer
eric AT sandall.us                  |  http://www.sourcemage.org/
http://eric.sandall.us/          |  SysAdmin @ Inst. Shock Physics @ WSU
http://counter.li.org/  #196285  |  http://www.shock.wsu.edu/

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