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  • From: Hamish Greig <hgreig AT bigpond.net.au>
  • To: sm-discuss AT lists.ibiblio.org
  • Subject: Re: [SM-Discuss] Re: suggestions in general.
  • Date: Tue, 13 Apr 2004 20:54:47 +1000

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On Sun, 11 Apr 2004 05:06, Seth Alan Woolley wrote:
> If you have permission to contact the maintainer of the section
> privately?
>
> Correct me if I'm wrong, but I thought we were supposed to use email
> sent to SECTION AT sourcemage.org as one way to be contacted.  Surely
> misdirected emails should be brought to the attention of the web team
> that may need to be more explicit where said emails are advertised.
>
> I agree though, sending to personal email addresses is kind of annoying
> when I've got my sourcemage.org email addresses procmail'd into an
> appropriately prioritized mutt bucket.

I always preferred not to be contacted via my *@sourcemage.org addresses, and
instead to receive bugzillas notices for new bugs.

With few exceptions I always felt the @sourcemage.org addresses were purely
for development use, ie for team leads and other developers to easily contact
relevant people quickly and efficiently without jumping through hoops. Users
should always file bugs with bugzilla or there is a chance for replication of
(private) reports due to having no bugzilla entry, and as no single users
time is more important than mine (or yours), private requests for help are
not welcome.
I used to spend anywhere between 20 and 50 hours per week on bugs, updates,
spell rewrites and SMGL in general and I was on the IRC channels atleast 8
hours a day, if I had been responding to private emails also my productivity
would have been heavily compromised.

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