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nafex - Re: [NAFEX] Another Canadian nursery experience

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  • From: John S <swim_at_svc@yahoo.com>
  • To: North American Fruit Explorers <nafex@lists.ibiblio.org>
  • Subject: Re: [NAFEX] Another Canadian nursery experience
  • Date: Fri, 7 May 2010 17:48:44 -0700 (PDT)

Melissa,  

I have purchased many fruiting plants, bushes and trees via the mail over the last decade.  There is simply no excuse for plants coming out of the pots as well as dirt, if they have been properly packaged for shipping.  Most vendors I have used simple place a layer of crushed newspaper over the soil in the pots, followed by a generous layer of tape or a taped plastic bag to hold things together.  Use of bamboo inserted into the pots that extends to the end of the box will keep the pots from moving.

Unless your package was completely crushed, breaking the bamboo and/or the pots, you should not have seen what you describe.  As long as we are talking a shipping time that was not longer than a week, the PO should not be held respnsible for dryness either.

It sounds to me like the vendor you used does not care much about customer satisfaction nor values much the plants they shipped to you.  Dave's Garden Watchdog is a good server to use to check on a vendor before ordering and the ideal place to post your experience once you are certain the vendor will not make things right.

Sorry for your bad experience, there are good mail order companies out there.

I have cringed a number of times in the past couple of months regarding vendors named on this list that have poor reputations that never-the-less are used as sources for desirable plants. 



--- On Fri, 5/7/10, Melissa Kacalanos <mijwiz@yahoo.com> wrote:

From: Melissa Kacalanos <mijwiz@yahoo.com>
Subject: [NAFEX] Another Canadian nursery experience
To: "North American Fruit Explorers" <nafex@lists.ibiblio.org>
Date: Friday, May 7, 2010, 2:14 PM

Sarah,

I'm sad to say that I've had a different experience, with a different Canadian nursery. I don't know if I should even name the nursery yet without giving them some more time to make amends.

There's been hubbub about new improved Canadian varieties of honeyberries, called haskaps. Shipping and phytosanitary certificates are expensive, so I found 4 other local gardeners to share an order. The 5 of us ordered 20 plants from a Canadian nursery that shall remain nameless.

The plants were so badly packaged, most of the soil had been shaken out of the pots, and some of the plants had been shaken out of their pots and free of soil entirely. 12 of the 20 plants are completely dried out and dead as doornails, and the survivors are in very bad shape.

Of course, I complained to the company, and they said they were not responsible for any damage, and I should file a claim with the post office. I tried, but the post office said it was the nursery's job to file a claim. This nursery also said that, since they wanted to ensure that I was a satisfied customer, they'd give me a 25% discount if I wanted to buy replacements for the dead plants!

Of course, I told the nursery that this wasn't acceptable, but this was a few days ago and I haven't heard back yet. Is there anything I can do to get this nursery to send me replacement plants? 4 gardeners are expecting me to distribute plants to them.

Melissa


     
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