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  • From: Rowland Smith <rowland AT river2sea.org>
  • To: "Internetworkers: http://www.ibiblio.org/internetworkers/" <internetworkers AT lists.ibiblio.org>
  • Subject: Re: [internetworkers] Anyone else have trouble getting their iPhone's AT&T Account?
  • Date: Fri, 14 Mar 2008 10:48:24 -0400


On Mar 14, 2008, at 10:32 AM, zman wrote:

On Fri, 14 Mar 2008, Michael Czeiszperger wrote:
And who's in charge of activation? The problem is getting worse. The
AT&T store said they would swap SIM cards, but they have no capability
to sign me up with AT&T, or find out why the first activation failed,
or activate the phone with the new SIM card. I called the iPhone
support line, and they said they could help me fill out my name and
address on the activation page, but there is no way of finding out why
the first activation failed, and also couldn't activate the phone over
the phone.

Obviously the online activation process has a major flaw in that it
has zero capacity to handle the case that something goes wrong.

My experience is it is AT&T's fault. When I bought mine and my wifes we
couldn't activate them that first night. SO they told me to activate them
as GoPhones (prepaid) and they would switch the account the next week. It
took 2 months to get it switched. Other than that the phone is awesome.
AT&T's coverage is comprable to Alltel's (my previous provider) these
days. So I'm pretty happy with that part of it.



FWIW, I bought my iPhone in July and had a flawless activation experience. I already had an AT&T account. A friend of mine bought one in June and had a Verizon account, the activation process auto- magically converted his Verizon account to an AT&T account and activated it without a hitch.


-Rowland

---------------------------
"The Dude abides."

- The Dude,
The Big Lebowski
---------------------------




Scott H. Zekanis
zman AT kungfumonkey.com
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