Internetworkers: http://www.ibiblio.org/internetworkers/

[Scott Lundgren <scott AT capitalfellow.com>]

> 1. No indication of how long it takes.

~5 minutes. I'm sorry to hear you're having a hard time. I bought mine  
last November, unboxed it, followed the directions for activation from  
the box, and it was a completely smooth experience.

> 2. No information about how to get help should something go wrong.

device = Apple
service = AT&T

- SL