Internetworkers: http://www.ibiblio.org/internetworkers/

[Michael Czeiszperger <michael AT czeiszperger.org>]

On Mar 13, 2008, at 10:09 PM, Scott Lundgren wrote:

> > 2. No information about how to get help should something go wrong.
>
> device = Apple
> service = AT&T

And who's in charge of activation?  The problem is getting worse.  The  
AT&T store said they would swap SIM cards, but they have no capability  
to sign me up with AT&T, or find out why the first activation failed,  
or activate the phone with the new SIM card.  I called the iPhone  
support line, and they said they could help me fill out my name and  
address on the activation page, but there is no way of finding out why  
the first activation failed, and also couldn't activate the phone over  
the phone.

Obviously the online activation process has a major flaw in that it  
has zero capacity to handle the case that something goes wrong.

___________________________________________________________________
Michael Czeiszperger
Chapel Hill, NC | 919-619-0607
michael -at- czeiszperger.org