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  • From: Craig Duncan <craigduncan AT entuend.com>
  • To: "Internetworkers: http://www.ibiblio.org/internetworkers/" <internetworkers AT lists.ibiblio.org>
  • Subject: Re: [internetworkers] Live chat from vendor sites?
  • Date: Mon, 13 Feb 2006 18:58:56 -0500

Michael Czeiszperger wrote:
On Feb 13, 2006, at 12:50 PM, Chad Ingham wrote:

I recently ended up using support chat for some software. I went to the
companies support "Contact Us" page and was suprisingly presented with a
chat screen.

Thanks for the feedback! I wonder if anyone added a chat system to their site and have recommendations for a particular vendor?
________________________________________________________________________
iirc, Lulu.com used 'chat' for immediate support and community forums for the rest. The upside is there is no need for a phone bank and it is easier to be polite on line :-) If you go down this path, be sure to remember to use an alias, preferably two or three.

Craig




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