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[Sil Greene <Sil_greene AT unc.edu>]

Dotster doesn't seem to have a support (phone) number.  I do seem to be 
getting "quick" (read: next-business-day-or-two) responses from the 
support website, though.

Thanks for the p.s., it's helpful to know that's normal.  I do kind of 
expect a contact, if only to say 'yes, I did authorize this'.  *shrug*

I'll let you know how it turns out.
--Sil


Reported 03.12.09 12:30 from David R.Matusiak:

.:Sil --
.:
.:sorry to hear about your troubles both with Dotster and the 
.:transferring of your domains.  It must be quite frustrating to have 
.:them in some ambiguous state.  Anyway, I just wanted to re-iterate what 
.:you may already know.  Namely, that GoDaddy guarantees your transfer or 
.:your money back.  I made the same switch you are doing now years ago 
.:and I have been a very happy GoDaddy customer.  (Their spam is much 
.:less frequent and you can tell them "No, thanks.")
.:
.:I would say your best bet is to continue attempting the transfer, using 
.:phone calls to both sides to your advantage.  It will be a chore, no 
.:doubt, but hopefully you will be successful in moving your domains.  It 
.:sounds like Dotster has some sort of "lock" on those domains, 
.:potentially related to the credit card not being on file.  Try calling 
.:their support number and after going thru the motions with First-level 
.:support, ask for a manager or administrator.  Then let them know the 
.:troubles you are having and that they need to deliver a resolution to 
.:you.
.:
.:Altho it may be hard to do considering the trouble you've been thru, 
.:use "The Power of Nice" to your advantage.  You are still a customer 
.:and it is still their obligation to help you.  Best of luck!
.:
.:dave m.
.:
.:p.s. No one ever "contacted me" regarding the transfers, they "just 
.:went thru."  So your old contact info may not be the issue.
.:
.:On Dec 8, 2003, at 11:03 AM, Sil Greene wrote:
.:
.:> Per recommendations on this list, I've decided to transfer my domains 
.:> to
.:> Godaddy.  The price was right, and Dotster's customer support spam was
.:> getting out of hand.  (Besides that, they signed me up for their
.:> auto-renew function without telling me, and tried to charge renewal 
.:> fees
.:> with it -- fortunately there was no valid credit card on file.  That 
.:> sort
.:> of crap pisses me off to no end.)
.:>
.:> The .org transferred fine on the first try.  No problem.  The .net and
.:> .com, however, are being problematic.  Godaddy says the transfer was
.:> denied, and that the domains are locked or on hold.  (Twice now.)  
.:> After
.:> the first try failed, I asked Dotster's support about it, and they 
.:> told me
.:> the domains were active/not locked.  Then I retried the transfers and 
.:> got
.:> the same thing.
.:>
.:> About the time all this started, I noticed that Dotster was reporting 
.:> some
.:> very old info about some of the domain contacts.  Since Dotster has 
.:> never
.:> contacted me for transfer approval, I wonder if they've been using this
.:> info.  (If they're trying mail, or phone, they won't find me, although
.:> the email address is the same.)
.:>
.:> Anyone else had trouble with Dotster?  How'd you resolve the
.:> situation?  Anyone got a phone number where I can reach (and scream 
.:> at) a
.:> real live human?
.:>
.:> Thanks,
.:> --Sil
.:
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-- 
"If you put your supper dish to your ears you can hear the sounds
 of a restaurant."  --Snoopy    (Charles Schultz 02-12-2000 RIP)
Sil_Greene AT unc.edu