Skip to Content.
Sympa Menu

internetworkers - Re: [internetworkers] trouble transferring domains from Dotster?

internetworkers AT lists.ibiblio.org

Subject: Internetworkers: http://www.ibiblio.org/internetworkers/

List archive

Chronological Thread  
  • From: David R.Matusiak <dave AT matusiak.org>
  • To: "Internetworkers: http://www.ibiblio.org/internetworkers/" <internetworkers AT lists.ibiblio.org>
  • Subject: Re: [internetworkers] trouble transferring domains from Dotster?
  • Date: Tue, 9 Dec 2003 12:30:51 -0500

Sil --

sorry to hear about your troubles both with Dotster and the transferring of your domains. It must be quite frustrating to have them in some ambiguous state. Anyway, I just wanted to re-iterate what you may already know. Namely, that GoDaddy guarantees your transfer or your money back. I made the same switch you are doing now years ago and I have been a very happy GoDaddy customer. (Their spam is much less frequent and you can tell them "No, thanks.")

I would say your best bet is to continue attempting the transfer, using phone calls to both sides to your advantage. It will be a chore, no doubt, but hopefully you will be successful in moving your domains. It sounds like Dotster has some sort of "lock" on those domains, potentially related to the credit card not being on file. Try calling their support number and after going thru the motions with First-level support, ask for a manager or administrator. Then let them know the troubles you are having and that they need to deliver a resolution to you.

Altho it may be hard to do considering the trouble you've been thru, use "The Power of Nice" to your advantage. You are still a customer and it is still their obligation to help you. Best of luck!

dave m.

p.s. No one ever "contacted me" regarding the transfers, they "just went thru." So your old contact info may not be the issue.

On Dec 8, 2003, at 11:03 AM, Sil Greene wrote:

Per recommendations on this list, I've decided to transfer my domains to
Godaddy. The price was right, and Dotster's customer support spam was
getting out of hand. (Besides that, they signed me up for their
auto-renew function without telling me, and tried to charge renewal fees
with it -- fortunately there was no valid credit card on file. That sort
of crap pisses me off to no end.)

The .org transferred fine on the first try. No problem. The .net and
.com, however, are being problematic. Godaddy says the transfer was
denied, and that the domains are locked or on hold. (Twice now.) After
the first try failed, I asked Dotster's support about it, and they told me
the domains were active/not locked. Then I retried the transfers and got
the same thing.

About the time all this started, I noticed that Dotster was reporting some
very old info about some of the domain contacts. Since Dotster has never
contacted me for transfer approval, I wonder if they've been using this
info. (If they're trying mail, or phone, they won't find me, although
the email address is the same.)

Anyone else had trouble with Dotster? How'd you resolve the
situation? Anyone got a phone number where I can reach (and scream at) a
real live human?

Thanks,
--Sil





Archive powered by MHonArc 2.6.24.

Top of Page