Internetworkers: http://www.ibiblio.org/internetworkers/

[David R.Matusiak <dave AT matusiak.org>]

Sil --

sorry to hear about your troubles both with Dotster and the 
transferring of your domains.  It must be quite frustrating to have 
them in some ambiguous state.  Anyway, I just wanted to re-iterate what 
you may already know.  Namely, that GoDaddy guarantees your transfer or 
your money back.  I made the same switch you are doing now years ago 
and I have been a very happy GoDaddy customer.  (Their spam is much 
less frequent and you can tell them "No, thanks.")

I would say your best bet is to continue attempting the transfer, using 
phone calls to both sides to your advantage.  It will be a chore, no 
doubt, but hopefully you will be successful in moving your domains.  It 
sounds like Dotster has some sort of "lock" on those domains, 
potentially related to the credit card not being on file.  Try calling 
their support number and after going thru the motions with First-level 
support, ask for a manager or administrator.  Then let them know the 
troubles you are having and that they need to deliver a resolution to 
you.

Altho it may be hard to do considering the trouble you've been thru, 
use "The Power of Nice" to your advantage.  You are still a customer 
and it is still their obligation to help you.  Best of luck!

dave m.

p.s. No one ever "contacted me" regarding the transfers, they "just 
went thru."  So your old contact info may not be the issue.

On Dec 8, 2003, at 11:03 AM, Sil Greene wrote:

> Per recommendations on this list, I've decided to transfer my domains 
> to
> Godaddy.  The price was right, and Dotster's customer support spam was
> getting out of hand.  (Besides that, they signed me up for their
> auto-renew function without telling me, and tried to charge renewal 
> fees
> with it -- fortunately there was no valid credit card on file.  That 
> sort
> of crap pisses me off to no end.)
>
> The .org transferred fine on the first try.  No problem.  The .net and
> .com, however, are being problematic.  Godaddy says the transfer was
> denied, and that the domains are locked or on hold.  (Twice now.)  
> After
> the first try failed, I asked Dotster's support about it, and they 
> told me
> the domains were active/not locked.  Then I retried the transfers and 
> got
> the same thing.
>
> About the time all this started, I noticed that Dotster was reporting 
> some
> very old info about some of the domain contacts.  Since Dotster has 
> never
> contacted me for transfer approval, I wonder if they've been using this
> info.  (If they're trying mail, or phone, they won't find me, although
> the email address is the same.)
>
> Anyone else had trouble with Dotster?  How'd you resolve the
> situation?  Anyone got a phone number where I can reach (and scream 
> at) a
> real live human?
>
> Thanks,
> --Sil