Internetworkers: http://www.ibiblio.org/internetworkers/

[Michael S Czeiszperger <czei AT webperformanceinc.com>]

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On Wednesday 12 June 2002 08:49 am, you wrote:
> I want to second the suggestion for VNC. 

Thanks for the suggestion! I was able to set up a server on my desktop, and 
then have someone access it remotely from a browser, which is quite 
impressive. On the client side there was no installation other than a really 
fast applet install. From the short time I played with it this morning it is 
really a well done package-- easy install and no errors of any kind, which is 
incredible considering the client side was an applet.

The only thing that WebEx has over VNC at this point is the ability for me 
then to take over the client's PC to run our software. One of the things we 
do in tech. support is people call in and say "my software is doing X", and I 
was hoping to find a system where a tech. support person could then take a 
look at the customer's desktop to see what was happening.

VNC can do this, but the customer would have to download and install a native 
server version of VNC, which is substantially more intrusive than the WebEx 
ActiveX component.

>In fact, there is even a Palm client for VNC which I have running on my cell 
>phone/Palm combo device, and it works
>surprisingly well

Could you point me at the Palm client? I found a Windows CE client, but no 
palm.

Thanks,

- -- 
Michael Czeiszperger
Web Performance Inc.
Raleigh, NC
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