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  • From: "Esther L." <esther-l AT mailsnare.net>
  • To: "Internetworkers: http://www.ibiblio.org/internetworkers/" <internetworkers AT lists.ibiblio.org>
  • Subject: Re: [internetworkers] Business you'd be better off avoiding: Comfort Engineers
  • Date: Sat, 11 Aug 2007 22:59:40 -0400

This has some similarities with our experience for the first 2 years with out new Goodman HVAC unit. We heard similar rubbish about 10 degree variance, and I was sweating away, with a thermometer showing temp above 80 in our house.

One symptom was that the blower blew powerfully on heat, and wimpily on a/c. On a/c, the compressor ran for a short period of time and cut off. It didn't really cut the humidity in the house.

Control sensors were wired wrong, probably at the factory. We gave up on the company that installed the unit, and went with another local company. We had a long saga with replacing control boards under warranty, and then discovering big cracks in heat exchanger. One technician listened to my husband describe the difference in air blower speeds, and actually tried changing the control wire hookups. He fixed the a/c problem. Carlos Colon is the name of this wonderful smart technician, and I can't remember which company he works for.

We managed to get Goodman to repay us for some of the labor we had spent for 2 years getting repairs to their unit, but did not succeed in getting an extended warranty on the heat exchanger or the compressor. Units built the year after ours got a recall on the heat exchangers.

My advice is to get someone to check that the sensors and control boards are wired correctly.
Esther


Roger Austin wrote:
Andrew C. Oliver wrote:

After replacing our air conditioning 2 years ago with a Trane...we've had nothing but problems. Duds happen and the manufacturer has been mostly reasonable and gave us an extended 10 year parts/labor warranty (minus freon which we now replace frequently). However after replacing nearly every part Comfort engineers is trying to convince us that:

If you set the thermostat on say 74, that on a hot day (defined as 80oF I guess) then there may be as much as a 10 degree variance. in truth the thermostat says "75" but aiming for 73.. the real temp according to every other thermostat (including one sitting on top of it is 79. The house is actually closer to 85ish. According to comfort engineers this is "normal"...


It ain't normal. If we set our AC on 68F, we get 68F. You got a
lemon. I would call Trane corporate and complain. Get all the
records and have it ready to tell them. No AC needs monthly
service unless it is way out of whack.
It sounds like the compressor is toast, but IANAHVACT.
Enjoy the weather, Roger

--
-- Esther L., esther-L AT mailsnare.net or esther-L AT alumni.virginia.edu
Speaking only for myself





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