Internetworkers: http://www.ibiblio.org/internetworkers/

["Bill Geschwind" <geschwin AT email.unc.edu>]

My take on this is that the cashier should have removed it, however (s)he is only human and likely rather underpaid and made a simple human error by not removing the harness. If I had noticed the harness still on when the cashier put it in the bag I would have gone back and asked the cashier to remove it. If I hadn’t noticed it and the harness was still on by the time I got to the door I would understand that it would have looked suspicious to the doorway goon, and as long as he was courteous and professional about asking for my receipt and removing the harness and not treat me like a criminal before checking my receipt I would have been grateful that he corrected the cashier’s error before I would have set off the security alarm on the way out, since that is far more embarrassing. People do make errors, and if they correct them on the first try in a professional and courteous manner I have no problem with it. If somebody in a retail store makes an error and then gives me some attitude about it rather than try to fix it after I politely point it out to them, then I do have a problem with it and generally avoid that store from there on out.

 

- Bill

 

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From: internetworkers-bounces AT lists.ibiblio.org [mailto:internetworkers-bounces AT lists.ibiblio.org] On Behalf Of Brian Henning
Sent: Friday, June 01, 2007 6:05 PM
To: Internetworkers: http://www.ibiblio.org/internetworkers/
Subject: Re: [internetworkers] security goons at TigerDirect in Raleigh: "No,thanks!"

 

This past Saturday I bought a PS2 at Best Buy.  The POS clerk didn't remove the security doohickey (an entire box-surrounding harness, not just a little tag), and I had to show the receipt to the doorway goon to have him remove the harness.  I'm not sure what my real reaction to that is...  At the time it seemed easier to stomach since I needed the harness off (sure, a sturdy pair of linesman's pliers would make short work of it, but by then I'd have already set off the alarms on the way out), and he wasn't just simply asking to search my belongings..  Now that I think about it though, maybe the cashier should have removed it when the transaction was completed?  Thoughts?

 

~B

-----Original Message-----
From: internetworkers-bounces AT lists.ibiblio.org [mailto:internetworkers-bounces AT lists.ibiblio.org]On Behalf Of Ian Meyer
Sent: Friday, June 01, 2007 8:25 AM
To: Internetworkers: http://www.ibiblio.org/internetworkers/
Subject: Re: [internetworkers] security goons at TigerDirect in Raleigh: "No,thanks!"

FWIW, The last few times I've had some reason to shop at Best Buy, thy guy has been standing at his little podium on the way out, and hasn't tried to make a move towards looking in my bag. I just hold it closed and keep walking, and usually get a "Have a good afternoon/day/evening" from him.

 

~ian

 

 

On May 31, 2007, at 8:27 PM, Greg Brown wrote:

wait a minute, last time I was at Best Buy they had ppl checking out the recepits on the way out. When were they supposed to have dropped thier policy.

Also Sam's Club is horrible about this.

On 5/31/07, Magnus <magnus AT trilug.org> wrote:

Shea Tisdale wrote:
> This tactic of treating normal customers as potential thieves until proven
> otherwise is affectionately referred to as "The Final Indignity" by many
> shoppers of the Fry's chain.
>
> I've always thought they had no right either.


I actually picked up the tip from Dave Champion, host of the American
Radio broadcast at http://americanradioshow.us/

It's mostly a political podcast, unaffiliated with any party but with a
distinctively libertarian/constitutionalist tone.

He had given this advice to his listeners some time ago and as a direct
result of this, a listener had a confrontation with Best Buy and the
police resulting in Best Buy dropping their security goon bag checker
policy. Unlike my confrontation, this poor fellow was physically
detained until the police arrived. The police ended up scratching their
heads, calling for help up the chain of command, and finally advising
the Best Buy manager that HE, not the SHOPPER, was in the wrong. Rather
than press charges against the manager, the fellow pushed this issue
with Best Buy corporate management and eventually killed their bad
anti-customer security policy.

If Fry's is really that bad, their customers should do the same thing.
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