permaculture

["John D'hondt" <dhondt@eircom.net>]

Thank you Trudy for restoring my hope for humanity.
And it was not just that I clicked the wrong key. Wheaton himself sent me 
straight to the payment page of kickstarter without explaining about 
"rewards" or promo pages last February. Since it was my first kickstarter I 
knew no better.

Thank you,
John in Ireland

----- Original Message ----- 
From: "T A Redding" <trrredding@gmail.com>
To: "permaculture" <permaculture@lists.ibiblio.org>
Sent: Friday, August 02, 2013 7:08 PM
Subject: Re: [permaculture] Putting design into communication


> i personally think the opposite, the guys reputation got sullied when he
> did not help his potential customer out but instead took the attitude of
> tough luck you pressed the wrong key, so it was a good lesson to me to not
> do business with him, good customer service means sometimes going an extra
> step. sometimes we are too quiet and dont object to things jmo trudie
> On Thursday, August 1, 2013, Craig Mackintosh | PRI <
> craig@permaculturenews.org> wrote:
> > I was tempted to write the same thing Darren, but didn't want to get
> > involved (and I didn't know if a more direct attempt had previously been
> > made or not). But, I decide to write now anyway, as I feel it appropriate
> to
> > support/encourage what I believe is the right approach in these (and
> pretty
> > much all) 'situations' with people - that being to go directly to the
> person
> > concerned. I think many of the woes in this world would be avoided if 
> > we'd
> > did this.
> >
> > I've seen the
> > 'immediately-assume-the-worst-and-take-it-into-the-public-sphere' 
> > approach
> > too many times.
> >
> > And anyway, it just saves lots of time.
> >
> > But, as Paul says, it ends well regardless - maybe there'll be a few more
> > people supporting and benefitting from the DVDs as a result.
> >
> > I say, keep educating and collaborating people. There are problems
> a-plenty.
> > We don't need to create more unnecessarily.
> >
> > All the best
> >
> > Craig
> >
> >
> > -----Original Message-----
> > From: permaculture-bounces@lists.ibiblio.org
> > [mailto:permaculture-bounces@lists.ibiblio.org] On Behalf Of Heenan
> Doherty
> > Sent: Friday, August 02, 2013 1:21 AM
> > To: permaculture
> > Subject: Re: [permaculture] kickstarter
> >
> > G'day,
> >
> > For what its worth I think its unfortunate that someone would use a 
> > public
> > forum to raise an issue that potentially sully's someone's reputation as
> > opposed to taking it up directly with them and giving them the 
> > opportunity
> > to reply in private.
> >
> > Perhaps that was attempted, I don't know either way, however there are
> ways
> > to do things and this is not one of them, in my opinion, as your 'only as
> > good as your reputation' in this business...
> >
> > Very happy to hear that the DVD set is done if that is the case as its an
> > important piece in the whole shebang.
> >
> > All the best,
> >
> > Darren
> >
> > Yours & Growing,
> >
> > Lisa Heenan & Darren J. Doherty
> > *
> >
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> > Permaculture Institute USA http://permaculture.org
> > Avant Geared  http://www.avantgeared.com
>
> --
> Trudie Redding
> please use trrredding@gmail.com for personal messages
>
>
> at home
> 4796436
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