permaculture

[T A Redding <trrredding@gmail.com>]

i personally think the opposite, the guys reputation got sullied when he
did not help his potential customer out but instead took the attitude of
tough luck you pressed the wrong key, so it was a good lesson to me to not
do business with him, good customer service means sometimes going an extra
step. sometimes we are too quiet and dont object to things jmo trudie
On Thursday, August 1, 2013, Craig Mackintosh | PRI <
craig@permaculturenews.org> wrote:
> I was tempted to write the same thing Darren, but didn't want to get
> involved (and I didn't know if a more direct attempt had previously been
> made or not). But, I decide to write now anyway, as I feel it appropriate
to
> support/encourage what I believe is the right approach in these (and
pretty
> much all) 'situations' with people - that being to go directly to the
person
> concerned. I think many of the woes in this world would be avoided if we'd
> did this.
>
> I've seen the
> 'immediately-assume-the-worst-and-take-it-into-the-public-sphere' approach
> too many times.
>
> And anyway, it just saves lots of time.
>
> But, as Paul says, it ends well regardless - maybe there'll be a few more
> people supporting and benefitting from the DVDs as a result.
>
> I say, keep educating and collaborating people. There are problems
a-plenty.
> We don't need to create more unnecessarily.
>
> All the best
>
> Craig
>
>
> -----Original Message-----
> From: permaculture-bounces@lists.ibiblio.org
> [mailto:permaculture-bounces@lists.ibiblio.org] On Behalf Of Heenan
Doherty
> Sent: Friday, August 02, 2013 1:21 AM
> To: permaculture
> Subject: Re: [permaculture] kickstarter
>
> G'day,
>
> For what its worth I think its unfortunate that someone would use a public
> forum to raise an issue that potentially sully's someone's reputation as
> opposed to taking it up directly with them and giving them the opportunity
> to reply in private.
>
> Perhaps that was attempted, I don't know either way, however there are
ways
> to do things and this is not one of them, in my opinion, as your 'only as
> good as your reputation' in this business...
>
> Very happy to hear that the DVD set is done if that is the case as its an
> important piece in the whole shebang.
>
> All the best,
>
> Darren
>
> Yours & Growing,
>
> Lisa Heenan & Darren J. Doherty
> *
>
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-- 
Trudie Redding
please use trrredding@gmail.com for personal messages


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