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["Jimmy Dias" <jimmy.dias AT gmail.com>]

And not only that, the new ATMs don't read printed checks- they just
spit em back out. So, I then have to go into the bank to deposit
these. How hard would it be to leave the old functionality- taking in
envelopes as a last resort? That is, if the imager doesn't work, let
us submit the envelopes with the cash or check in them and process
those at a much slower rate. So that people have an incentive to use
the check and cash imagers instead of the envelopes.

On 9/5/07, Michael Czeiszperger <michael AT czeiszperger.org> wrote:
>  Just a warning about the new Bank of America ATM machines.  They replaced
> all of the old ATM deposit systems, so that instead of placing your checks
> in an envelope to deposit checks, you insert the checks directly into the
> slot.
>
> Now, I've been using ATMs for deposits as long as I can remember, and have
> never had a problem.  Two weeks, ago, however, I was trying the new deposit
> system, and it literally ate my check.  The hardware apparently had jammed,
> and the receipt simply said "We are unable to process your request and can
> not return your item."
>
> The next step was to have a little talk with the bank manager, who explained
> the reason they switched to the new mechanism was to reduce the number of
> times the ATM had to be checked by a human.  Instead of coming around once a
> day and collecting actual checks, it reads the check amounts, and goes ahead
> and deposits the amounts, but a human only checks it twice a week instead of
> every day. Not only that, but the local branch can't touch the thing, and
> there's no way for the local branch to do anything.
>
> So, BofA has no record of the check, and apparently its just gone.
> Unfortunately this particular check will be extremely difficult to replace,
> which will likely take months.
>
> Anyway, just a warning...
>
>
> ___________________________________________________________________
> Michael Czeiszperger
> Chapel Hill, NC | 919-619-0607
> michael -at- czeiszperger.org
>
>
>
>
>
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