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["Lyman Green" <lymang AT gmail.com>]

Yeah I saw that! It was the first time I had deposited via ATM in a
very long time (more than a year, I believe) and I used the ATM at the
Davis Drive/RTP location.  I was depositing a refund from the
insurance company.  I had been carrying the thing around and it was
pretty beat up, but the ATM read it in and figured out correctly how
much money it was too.  Sorry yours got chewed up!

I think it's a line of hooey that the local BoA can't touch the ATM.
I'm not saying the manager is lying, but that just seems absurd.

I'm not saying you should go further up the chain but you should go
further up the chain.  :-)

Lyman

On 9/5/07, Michael Czeiszperger <michael AT czeiszperger.org> wrote:
> Just a warning about the new Bank of America ATM machines.  They replaced
> all of the old ATM deposit systems, so that instead of placing your checks
> in an envelope to deposit checks, you insert the checks directly into the
> slot.
>
> Now, I've been using ATMs for deposits as long as I can remember, and have
> never had a problem.  Two weeks, ago, however, I was trying the new deposit
> system, and it literally ate my check.  The hardware apparently had jammed,
> and the receipt simply said "We are unable to process your request and can
> not return your item."
>
> The next step was to have a little talk with the bank manager, who explained
> the reason they switched to the new mechanism was to reduce the number of
> times the ATM had to be checked by a human.  Instead of coming around once a
> day and collecting actual checks, it reads the check amounts, and goes ahead
> and deposits the amounts, but a human only checks it twice a week instead of
> every day. Not only that, but the local branch can't touch the thing, and
> there's no way for the local branch to do anything.
>
> So, BofA has no record of the check, and apparently its just gone.
> Unfortunately this particular check will be extremely difficult to replace,
> which will likely take months.
>
> Anyway, just a warning...
>
>
> ___________________________________________________________________
> Michael Czeiszperger
> Chapel Hill, NC | 919-619-0607
> michael -at- czeiszperger.org
>
>
>
>
>
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