Internetworkers: http://www.ibiblio.org/internetworkers/

[Márcia <marcia AT nc.rr.com>]

I'd give the manufacturer a call. They all have customer service numbers.

I've done it, and they're usually very helpful.

Good luck!
Marcia


Scott Chilcote wrote:

> David Minton wrote:
>  
>
> > I need some advice from the all-knowing, all-seeing Internetworker hive
> > mind.
> >
> > A friend of mine (really, this is not me) bought a new truck at the end of
> > December. After driving it a short period of time, he suspected something
> > was not quite right with it. On the third trip to the dealer, they finally
> > determined the frame was bent! Not what he wanted to hear about a truck that
> > had only five miles on the odometer when he first drove it.
> >
> > Naturally, he has asked to get a new truck, but has not gotten a positive
> > response to this suggestion. He knows about the NC Lemon Law, though it
> > likely doesn't apply, since I believe it requires four failed attempts to
> > fix a problem. He suspects after straightening the frame, the dealer will
> > claim the problem is fixed.
> >
> > Any suggestions on what he can do to convince the dealership that they owe
> > him a new truck, and not a almost new one, with a frame that needed to be
> > straightened, and will probably never be 100% right?
> >
> > Thanks,
> > David
> >    
>
> Hello David,
>
> A bent frame can certainly be a major defect, unless the misalignment is 
> small.  If it has a substantial affect on the vehicle's resale value he 
> has a right to be concerned.  He can take it to a good mechanic and have 
> it fully inspected, to see if any other damage was caused.
>
> If he has a legitimate grievance, it's worth checking out the NC DOJ's 
> Consumer Protection service and file a complaint:
>
> http://www.ncdoj.com/consumerprotection/cp_about.jsp
>
> If he does this and notifies the car dealer, he may get some response.
>
> Another possibility is the BBB of Central NC 
> (http://www.greensboro.bbb.org/), but the BBB is operated by businesses 
> and does not wield as much clout.
>
> Good luck,
>
> Scott C.
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