Internetworkers: http://www.ibiblio.org/internetworkers/

["Bill Geschwind" <geschwin AT email.unc.edu>]

Colleen,

If you are on a Windows (XP or 2000) machine, you can try the following:

1. Uninstall the current version of Adobe (Acrobat) Reader
2. Log off and reboot your computer
3. Using Windows Explorer or My Computer go to C:\Documents and
Settings\[your username]\Local Settings\temp and delete everything that is
in there
4. Reinstall Acrobat Reader

If your temp folder in that location gets full, Adobe Reader first gets very
sluggish and then doesn't respond at all.

If that doesn't work, go to your Control Panel and look in Add or Remove
Programs and see if you have the Microsoft Windows Journal Viewer installed.
That can sometimes conflict with Adobe (Acrobat) Reader, and since I have
never actually needed that Journal Viewer, uninstalling it has resolved
those conflicts for me.

HTH,
Bill

 
---------------------------
Bill Geschwind, CNE, MCSE
Technical Assistance Manager
Student Affairs Technology and Systems Support 
University of North Carolina at Chapel Hill
03 Teague Hall, CB# 5510
(919) 962-5629
geschwin AT email.unc.edu
http://www.unc.edu/~geschwin
 

-----Original Message-----
From: internetworkers-bounces AT lists.ibiblio.org
[mailto:internetworkers-bounces AT lists.ibiblio.org] On Behalf Of Colleen
McCarthy
Sent: Tuesday, March 22, 2005 3:31 PM
To: Internetworkers AT Lists.Ibiblio.Org (E-mail)
Subject: [internetworkers] Problem with Adobe

Hi Folks,

I've started having trouble opening pdf documents.  If they are enclosures,
when I double-click to open them, I get an hourglass for about 10 seconds,
then nothing.  If they are on a Web page, the page just freezes.  I
downloaded version 7 of acrobat, and have the same problems.  I can
uninstall both 5.1 and 7, but just wondered if anyone else was experiencing
this or had had this happen before, what they did to fix it, and if they
ever figured out what caused it

Thanks!

Colleen

Colleen McCarthy, BSMT, BSEE, MBA, PMP
(h) 460-0641


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