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  • From: David Minton <dminton AT mindspring.com>
  • To: InterNetWorkers <internetworkers AT lists.ibiblio.org>, Michael Czeiszperger <michael AT czeiszperger.org>
  • Cc:
  • Subject: Re: [internetworkers] Recommendations for WYSIWYG HTML editor?
  • Date: Wed, 02 Mar 2005 17:55:15 -0500

On 03/02/05 4:05 PM, "Michael Czeiszperger" <michael AT czeiszperger.org>
wrote:

>
> On Feb 23, 2005, at 12:20 PM, David Minton wrote:
>
>> We use Dreamweaver over here.
>
> I ordered Dreamweaver figuring "if its good enough for David, its good
> enough for me", which has been the start of another fun game of major
> company support hell. When I double-click on Dreamweaver the CPU load
> goes to 100%, and goes down and down until five minutes later the
> program crashes.
>
> Start 8:30AM
> 1. Installed Dreamweaver.
> 2. Called "pro" tech. support, expecting to pay $99. I explain the
> problem and they tell me to call the "activation hotline".
> 3. The "activation hotline" is a touch tone phone app which wants you
> to type in the 5 digit code on your splash screen, which I obviously
> don't have, and there's no way to do anything else.
> 4. I call "pro" tech. support again. This time they tell me to install
> hotfix 13933, but hung up right after telling me this.
> 5. Hotfox 13933 didn't work, so I called "pro" tech. support again,
> only this time the phone line answers but no one picks up. This
> happens six times in a row before I give up.
> 6. I try uninstalling and reinstalling the software. No change.
> 7. Called "pro" tech support an hour later and get someone. They say
> they'll send me an email with instructions. It takes several minutes
> of repeating letters with the heavy accent: "No, is Z as in ZEBRA, not
> V.".
> 8. The email finally got here at 4PM, and it says to uninstall and then
> run the Macromedia "cleaner".
>
> True, I'm home sick with the flu, and this is just about all I can do,
> but still.

Yucko. If you can't get it to work, let me know--someone here may be able to
give you some advice.

David

--
DesignHammer Media Group, LLC : 919.544.0086 : http://www.designhammer.com





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