Internetworkers: http://www.ibiblio.org/internetworkers/

[inet-dummy AT ibiblio.org]

See the full Job Posting at the website:
http://www.ibiblio.org/internetworkers/jobboard/

    Company Name: Kadro Solutions 
    Company Website: http://www.kadro.com 

    Job Title: Technical Support Specialist
    Job Description: Technical support engineer to respond and resolve via
      phone and email customer issues for the custom applications we
      develop.

At Kadro Solutions our passion is focused on meeting 100%
      of our customer's needs. Commitment to customer, accountability, and 
      working together as a team characterize our management and staff.  You
      will be the primary support contact for many of our customers.  As
      such, good personal and communication skills, attention to detail, and
      customer focus are critical.

Our innovative solutions provide field
      service automation, service order management, route management,
      quality assurance  auditing/inspections, mobile computing and
      e-Commerce to businesses in the warehousing services/logistics, food 
      service/hospitality, hygiene services, retail and healthcare
      industries.  We support web-based applications as well as those based
      on handheld platforms (Windows CE, Pocket PC and
      palm).

Responsibilities:
- Respond to customer issues via phone
      and email
- Escalate and coordinate more complex issues to the
      engineering staff
- Manage hardware inventory and shipments
- Assist
      in QA of our solutions and manage customer feedback


~the JobBoard