Internetworkers: http://www.ibiblio.org/internetworkers/

[Diana Duncan <art2mis AT nc.rr.com>]

On Wednesday, Jan 28, 2004, at 14:36 US/Eastern, Mark Turner wrote:

> Diana Duncan wrote:
> > I wonder if something in their system kicked it off anyway, and they 
> > are identifying themselves as MCI????
>
> It's probably Time Warner. I'm thinking Bellsouth mistakenly entered 
> MCI as the souce for the change.
It was TW.  They seriously messed up, and obviously their systems are 
not properly integrated.  The installation of new service order was 
cancelled, but not the termination of old service order.  Hence the 
complete loss of dial tone.

In order to fix this, TW say they actually have to come out and install 
the digital phone, and only THEN will we be able to switch back to 
BellSouth.  I have someone at BellSouth trying to switch me back, but 
he didn't give me a direct number, and I am sick of trying to get 
through their voice support system.  I've been misdirected an put on 
hold twice.

Oh, well.  Again, thank goodness for the 2nd line.

Diana