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  • From: "William Lester" <wlester AT engenderhealth.org>
  • To: <grhits AT lists.ibiblio.org>
  • Subject: Re: [grhits] Questions regarding rolling out SharePoint platform
  • Date: Wed, 13 Sep 2006 13:25:04 -0400

Hi Stan,
 
The iRiders are budgeted. We do not have anyone who is 100% iRiding - they all have other functions as well. As for recruiting iRiders, there is a natural progression of how it works. Some are obvious "gurus" who have informally been doing the function in their own offices or teams. We just give them the training and the motivation to do it better, strategically, and globally (if appropriate). Others have to be recruited, either within the organization or externally. Some jobs come with iRider as part of their job description, so the person taking on that role know what they are getting into.
 
Cheers,
 
Bill

>>> smullen AT pathfind.org 9/13/2006 12:40 PM >>>
Bill - Are these "iriders" budgeted and hired for the sole purpose of
training or did these people "volunteer" to take on additional
responsibility? Just curious.

Hope all is going well.

Best, Stan
_________________________________

Stan Mullen
Director, Technology Services
Pathfinder International
Nine Galen Street Suite 217
Watertown, MA 02472

Voice (617) 924.7200.ex300
Fax   (617) 924.3833
Email smullen AT pathfind.org
Web  www.pathfind.org

-----Original Message-----
From: grhits-bounces AT lists.ibiblio.org
[mailto:grhits-bounces AT lists.ibiblio.org] On Behalf Of William Lester
Sent: Wednesday, September 13, 2006 12:11 PM
To: jbluestone AT jhpiego.net; grhits AT lists.ibiblio.org
Subject: Re: [grhits] Questions regarding rolling out SharePoint platform

Julia,

While I can't address your specific issues around SharePoint, I can discuss
our approach about training staff in the effective use of knowledge
management resources, like portals, intranets, search engines, etc.

Here at EngenderHealth, we have developed a specific job function that
allows us to train our staff, our partners, and our clients in all sorts of
skills-building areas. The trainer is called an "iRider" and we call the
methodology "iRiding". Here's a definition of an iRider (a bit dated, but
you'll get the idea):

An iRider or information rider is a program or operations person with one or
more areas of expertise. S/he has experience in the effective use of
information and communication technology tools and can train others to use
these same tools appropriately and effectively. An iRider acts as "problem
solver" and does the following:

* works with a client to identify knowledge and information needs

* evaluates the best tool(s) to serve those needs

* proposes an implementation plan which includes expected outcome, means of
verification, and an evaluation process

* trains the client in the use of the tool(s)

This is a long term commitment which provides in-depth help to the
organization, improves staff skills, and builds capacity and sustainability.

Think of an iRider as an "internal consultant" who uses the best practices
of consultants to help their "clients". With the help of the Institute for
Nonprofit Consulting (INC), we have developed an iRider Training Curriculum.
We have trained staff (both HQ and field) as iRiders, and they are the ones
who coach, mentor, train, help our staff/partners/clients in all sorts of
things. We have an iRider job description, and compensate the employee for
the additional tasks they perform as iRiders. Most of are iRiders spend
about 5 - 15% of their time as iRiders, and the rest doing their regular
work. It's a very effective intervention, and the results seem to "stick".

I'm happy to share more information about this approach. Feel free to
contact me directly. Hope this information helps.

Bill Lester


--------------------------

William A. Lester
Chief Information Officer
EngenderHealth
440 Ninth Avenue
New York, NY 10001
(Office) 212.561.8002
(e-Mail) walester AT engenderhealth.org
(URL) www.engenderhealth.org
"If you torture data long enough, it will confess to anything."


>>> jbluestone AT jhpiego.net 9/13/2006 11:39 AM >>>

Hi Everyone,

Some of your people have been talking with ours, and I'd love to ask
some specific questions to Intrah re: the new CAPACITY portal. Here we
go:

1. Can you share with us some lessons learned regarding training your
staff in use of this platform to share knowledge?

2. Can you share with us some lessons learned regarding how you've
handled uploading documents/materials? In other words, do you have a few
people who do it? Did you train everyone to do so? Would you share any
criteria you developed regarding what is and isn't uploaded?

That's it for now, I'm sure more questions will follow. Thanks.

Julia Bluestone, CNM, MS
Sr. Quality and Training Advisor
410-537-1814
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  • Re: [grhits] Questions regarding rolling out SharePoint platform, William Lester, 09/13/2006

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