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Re: [grhits] Questions regarding rolling out SharePoint platform
- From: "William Lester" <wlester AT engenderhealth.org>
- To: <grhits AT lists.ibiblio.org>
- Subject: Re: [grhits] Questions regarding rolling out SharePoint platform
- Date: Wed, 13 Sep 2006 13:25:04 -0400
Hi Stan,
The iRiders are budgeted. We do not have anyone who is 100% iRiding - they all have other functions as well. As for recruiting iRiders, there is a natural progression of how it works. Some are obvious "gurus" who have informally been doing the function in their own offices or teams. We just give them the training and the motivation to do it better, strategically, and globally (if appropriate). Others have to be recruited, either within the organization or externally. Some jobs come with iRider as part of their job description, so the person taking on that role know what they are getting into.
Cheers,
Bill
>>> smullen AT pathfind.org 9/13/2006 12:40 PM >>> Bill - Are these "iriders" budgeted and hired for the sole purpose of
training or did these people "volunteer" to take on additional responsibility? Just curious. Hope all is going well. Best, Stan _________________________________ Stan Mullen Director, Technology Services Pathfinder International Nine Galen Street Suite 217 Watertown, MA 02472 Voice (617) 924.7200.ex300 Fax (617) 924.3833 Email smullen AT pathfind.org Web www.pathfind.org -----Original Message----- From: grhits-bounces AT lists.ibiblio.org [mailto:grhits-bounces AT lists.ibiblio.org] On Behalf Of William Lester Sent: Wednesday, September 13, 2006 12:11 PM To: jbluestone AT jhpiego.net; grhits AT lists.ibiblio.org Subject: Re: [grhits] Questions regarding rolling out SharePoint platform Julia, While I can't address your specific issues around SharePoint, I can discuss our approach about training staff in the effective use of knowledge management resources, like portals, intranets, search engines, etc. Here at EngenderHealth, we have developed a specific job function that allows us to train our staff, our partners, and our clients in all sorts of skills-building areas. The trainer is called an "iRider" and we call the methodology "iRiding". Here's a definition of an iRider (a bit dated, but you'll get the idea): An iRider or information rider is a program or operations person with one or more areas of expertise. S/he has experience in the effective use of information and communication technology tools and can train others to use these same tools appropriately and effectively. An iRider acts as "problem solver" and does the following: * works with a client to identify knowledge and information needs * evaluates the best tool(s) to serve those needs * proposes an implementation plan which includes expected outcome, means of verification, and an evaluation process * trains the client in the use of the tool(s) This is a long term commitment which provides in-depth help to the organization, improves staff skills, and builds capacity and sustainability. Think of an iRider as an "internal consultant" who uses the best practices of consultants to help their "clients". With the help of the Institute for Nonprofit Consulting (INC), we have developed an iRider Training Curriculum. We have trained staff (both HQ and field) as iRiders, and they are the ones who coach, mentor, train, help our staff/partners/clients in all sorts of things. We have an iRider job description, and compensate the employee for the additional tasks they perform as iRiders. Most of are iRiders spend about 5 - 15% of their time as iRiders, and the rest doing their regular work. It's a very effective intervention, and the results seem to "stick". I'm happy to share more information about this approach. Feel free to contact me directly. Hope this information helps. Bill Lester -------------------------- William A. Lester Chief Information Officer EngenderHealth 440 Ninth Avenue New York, NY 10001 (Office) 212.561.8002 (e-Mail) walester AT engenderhealth.org (URL) www.engenderhealth.org "If you torture data long enough, it will confess to anything." >>> jbluestone AT jhpiego.net 9/13/2006 11:39 AM >>> Hi Everyone, Some of your people have been talking with ours, and I'd love to ask some specific questions to Intrah re: the new CAPACITY portal. Here we go: 1. Can you share with us some lessons learned regarding training your staff in use of this platform to share knowledge? 2. Can you share with us some lessons learned regarding how you've handled uploading documents/materials? In other words, do you have a few people who do it? Did you train everyone to do so? Would you share any criteria you developed regarding what is and isn't uploaded? That's it for now, I'm sure more questions will follow. Thanks. Julia Bluestone, CNM, MS Sr. Quality and Training Advisor 410-537-1814 _______________________________________________ GRHITS mailing list GRHITS AT lists.ibiblio.org http://lists.ibiblio.org/mailman/listinfo/grhits _______________________________________________ GRHITS mailing list GRHITS AT lists.ibiblio.org http://lists.ibiblio.org/mailman/listinfo/grhits _______________________________________________ GRHITS mailing list GRHITS AT lists.ibiblio.org http://lists.ibiblio.org/mailman/listinfo/grhits |
- Re: [grhits] Questions regarding rolling out SharePoint platform, William Lester, 09/13/2006
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