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internetworkers - Re: [internetworkers] Live Chat for eCommerce

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  • From: David Minton <dminton AT mindspring.com>
  • To: InterNetWorkers <internetworkers AT lists.ibiblio.org>, David Rasch <rasch AT raschnet.com>, <kurt AT kurtschlatzer.com>
  • Subject: Re: [internetworkers] Live Chat for eCommerce
  • Date: Thu, 20 Oct 2005 13:09:57 -0400

On 10/19/05 7:44 PM, "David Rasch" <rasch AT raschnet.com> wrote:

> Kurt Schlatzer wrote:
>
>> David Minton <> wrote:
>>
>>
>>> Does anyone have any experience integrating live chat with an
>>> eCommerce implementation? Any suggestions?
>>>
>>>
>>
>> I just test-drove PHPLive. It's hosted or source code (your choice), cheap
>> and feature-rich.
>>
>> http://www.phplivesupport.com/
>>
>>
>>
> We just switched away from PHPLive Support after having 3 months of
> issues with thier hosted solution faltering at least 2-3 times per week
> for hours at a time. We ultimately went with BoldChat for the best mix
> of price and features.
>
> -David

Thanks for the real world experience.

Has anyone worked with voice chat, rather than text chat for eCommerce
support? It doesn't make much sense to me (over phone support), but that is
what a client asked for.

David





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