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  • From: inet-dummy AT ibiblio.org
  • To: internetworkers AT lists.ibiblio.org
  • Subject: [internetworkers] [Jobboard Posting]
  • Date: Fri, 19 Mar 2004 16:13:02 -0500


See the full Job Posting at the website:
http://www.ibiblio.org/internetworkers/jobboard/

Company Name: Isoph
Company Website: http://www.isoph.com/jobs

Job Title: Level II Technical Support / Integration Specialist
Job Description: The level II technical support specialist is
responsible for providing technical support related to the successful
implementation of Isoph’s flagship application, Isoph Blue. This
position will be responsible for providing assistance to internal and
external clients regarding the use of the product and will be
assisting level I support with issues that need further technical
expertise.
The ideal candidate will have extensive experience in
providing technical support for Web-based applications and will
demonstrate keen attention to detail and strong communication skills.


Essential Duties and Responsibilities

• Ability to resolve
customer questions and technical issues over the phone and via e-mail
and chat in regards to our application(s)
• Serve as a technical
contact for internal support and outside clients
• Answer questions
about and assist with the implementation of Isoph Blue Web services

• Thoroughly document all support cases in our support
database
• Reproduce reported issues and test resolutions
• Keep
management informed of progress on a timely basis
• Track issues,
reproduce problems, and verify solutions
• Manage an active queue of
support cases
• Ability to work closely with other support members,
sales, marketing and design team members
• Assist in QA of the Isoph
Blue application on an as needed basis


~the JobBoard





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