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    Company Name: Isoph 
    Company Website: http://www.isoph.com/jobs 

    Job Title: Level II Technical Support / Integration Specialist
    Job Description: The level II technical support specialist is
      responsible for providing technical support related to the successful
      implementation of Isoph’s flagship application, Isoph Blue. This
      position will be responsible for providing assistance to internal and
      external clients regarding the use of the product and will be
      assisting level I support with issues that need further technical
      expertise. 
The ideal candidate will have extensive experience in
      providing technical support for Web-based applications and will
      demonstrate keen attention to detail and strong communication skills.
      

Essential Duties and Responsibilities 

•       Ability to resolve
      customer questions and technical issues over the phone and via e-mail
      and chat in regards to our application(s)
•       Serve as a technical
      contact for internal support and outside clients 
•       Answer questions
      about and assist with the implementation of Isoph Blue Web services
      
•       Thoroughly document all support cases in our support
      database
•       Reproduce reported issues and test resolutions 
•       Keep
      management informed of progress on a timely basis 
•       Track issues,
      reproduce problems, and verify solutions 
•       Manage an active queue of
      support cases
•       Ability to work closely with other support members,
      sales, marketing and design team members 
•       Assist in QA of the Isoph
      Blue application on an as needed basis 


~the JobBoard