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    Company Name: Isoph 
    Company Website: http://www.isoph.com 

    Job Title: Technical Support and Training Specialist
    Job Description: The technical support and training specialist is
      responsible for supporting Isoph clients in their implementation and
      daily use of the Isoph Blue application as well as managing basic
      technical support related to internal Isoph needs. The ideal candidate
      will have strong interpersonal skills, an ability to quickly master
      software applications, and demonstrated experience in analyzing and
      solving software-related issues for end users.

Key responsibilities
      relative to managing client technical issues may include:
•       Setting
      up and configuring new Isoph Blue client sites
•       Serving as first
      point of contact for daily support issues
•       Checking and answering
      Web and e-mail support inquiries
•       Providing phone support to
      clients
•       Developing client-facing manuals and support
      materials
•       Conducting online, phone-based, and on-site training for
      the Isoph Blue application
•       Scanning client sites daily to ensure
      proper operation
•       Advising clients in the appropriate use of Isoph
      Blue

Key responsibilities relative to managing and troubleshooting
      internal technical issues may include:
•       Managing relationship with
      outsource systems engineering and hosting providers
•       Troubleshooting
      Web, application, and database server issues with support from
      outsource systems engineers
•       Troubleshooting office network issues
      and generally overseeing the network
•       Managing Small Business Server
      and Exchange
•       Creating help manuals for staff as well as conducting
      staff training
•       Providing maintenance of main Isoph Web
      site

Given the nature of the position and its responsibilities, the
      training and support specialist must be available to work non-standard
      hours (e.g., weekends, evenings, and holidays) and may be required to
      wear a pager.


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