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  • From: "Josep L. Guallar-Esteve" <jlguallar AT maduixa.net>
  • To: "InterNetWorkers" <internetworkers AT franklin.metalab.unc.edu>
  • Subject: Re: Modern documentation solution?
  • Date: Thu, 11 Jul 2002 15:33:23 +0000


El dia Dijous 11 Juliol 2002 19:22, no tenies res mes que fer i vas i
m'envies
aquest e-mail:
> I'm trying to figure out where to go with our ducumentation strategy and
> was hoping to get some advice from the list.

> The current situation is we sell an application which people download from
> our web site and install. All of the documentation is on the web site, and
> the Help menu just brings up a browser pointing to the manual on the web
> site.

> We've gotten a fair number of complaints about this setup from:

> * People in foreign countries with lousy internet connections

That's true

> * People don't like reading anything on the web

... and, sometimes, it causes head'n'eye strain (el cheapo monitors)

> * People who claim to be using the product on computers without internet
> connections (which is hard to believe given that its a web server testing
> product)

What about a company intranet that uses a shared modem to access to intenet?
I
know quite a few in Spain that do this.


> Is there a solution that would allow us to both maintain the HTML-based web
> pages and a printed version, and perhaps another version embedded with the
> product (like JavaHelp) maybe?

Use DocBook



Salut,
Josep
--
Josep L. Guallar-Esteve, QA-Test Engineer, Red Hat, Inc.
http://www.ibiblio.org/sinner/




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