pcplantdb

[John Schinnerer <john@eco-living.net>]

Aloha,

Let me give an example re this:

> Former ('functional') is for the actual project code itself.
>
> Latter ('hosting') is for supporting systems and software - that is, the
> hosting system(s) that the actual project code runs on.
>
> Both are "functional," and, it can be very helpful to separate functional
> problems with "our" stuff from functional problems with "their" (e.g.
> hosting provider) stuff.
>
> CAN WE MAKE THIS CLEAR TO USERS PLEASE?  BECAUSE THIS DISTINCTION WASN'T 
> CLEAR TO ME (AND ACTUALLY, I'M NOT SURE IT'S CLEAR YET).  

Say I type something in the PIW search box and click the button and find 
myself being taken to the Vision page.
That would be a functional bug in our code - the function of the search 
box is to return some search results, not take me to the Vision page.

Now say I type something in the PIW search box and click the button and 
I get a server error 504 (Gateway timeout) page back.  Usually that 
would mean some problem with the server or related systems, so it would 
be a hosting bug.
It is also a functional problem - but with the hosting system itself 
rather than our code running on that hosting system.

Some users won't know the diff between a functional bug in our code and 
a hosting issue, and that's fine - main thing is, when the diff *is* 
noticed, we can flag it as such, which will help get the right issue to 
the right person for resolution.

John S.

--

John Schinnerer - MA, Whole Systems Design
------------------------------------------
- Eco-Living -
Whole Systems Design Services
People - Place - Learning - Integration
john@eco-living.net
http://eco-living.net