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    Company Name: Siebel 
    Company Website: http://www.siebel.com 

    Job Title: Technical Support Engineer
    Job Description: Key Responsibilities: 
Associate Technical Support
      Engineers gain general familiarity with Siebel Applications
      functionality with specialization in at least one Resource Group
      (including all product areas within the group). 

Specific level
      responsibilities include: 
• Work within a designated product area to
      respond to customer requests ranging in complexity levels from low to
      medium. 
• Define customer facing 'Plans of Action' ensuring customer
      commitments are met.   
• Researching customer issues utilizing the
      product documentation and support tools available. 
• Reproducing
      reported product behavior in test environments 
• Provide the highest
      levels of customer service in support of the Siebel customer
      satisfaction goals, aiming for customer SR survey gaps below 2 in all
      areas related to Technical Support. Demonstrate focus and commitment
      to Customer satisfaction in all aspects of daily work. 
• Complete
      any necessary follow-up on resolution, including logging of product
      and documentation defects, and enhancement requests. 
• Undertake
      regular training in order to expand technical and professional skills.
      
• Attain Siebel Certified Support Engineer status. 
• Contribute to
      the Technical Support knowledge base by authoring value-added Alerts,
      FAQs and Technical Notes as well as publishing Service request
      solutions. 
• Undertake Duty Engineer duties in support of the
      Resource Group, to include queue monitoring and Service Request
      triage. 


~the JobBoard