ibiblio services/changes announcement list

[Don Sizemore <dls AT metalab.unc.edu>]

  Hi ibiblio-announce,

  Cogent is performing more network maintenance on Wednesday night 
beginning at 11:00 p.m. EDT.  They're expecting a 45-minute outage but 
they note that the complexity of the work may lead to a longer outage.

  The full announcement follows:

---------- Forwarded message ----------
Date: Mon, 24 Sep 2007 09:48:15 -0400
> Planned Network Maintenance
>
> Dear Cogent Customer,
>
> As a valued customer, Cogent is committed to keeping you informed about any 
> changes in the status of your service with us. This email is to alert you 
> regarding maintenance we will be performing on our network: 
> Start time (local): 09/26/07 at 11:00pm
> End time (local): 09/27/07 at 02:00am
> Work order number: NA1048-2
> Order ID(s) impacted: 1-752OK
> Expected Outage/Downtime: Possible 45 minutes of downtime
>
> Cogent customers receiving service in Atlanta, GA will be affected by this 
> maintenance. Only the Cogent Order ID(s) listed above will be impacted. The 
> purpose of this work is to upgrade Cogent hardware located in the Atlanta, GA 
> area.
>
> During this maintenance window, you will experience one or more brief 
> interruptions in service while we complete the maintenance activities; the 
> interruptions are expected to last less than Possible 45 minutes of downtime 
> total. However, due to the complexity of the work, your downtime may be 
> longer. 
> Our network operations engineers closely monitor the work and will do 
> everything possible to minimize any inconvenience to you. If you have any 
> problems with your connection after this time, or if you have any questions 
> regarding the maintenance at any point, please call Customer Support at 
> 1-877-7-COGENT and refer to this Maintenance Ticket: NA1048-2.
>
> We appreciate your patience during this work and welcome any feedback. Thank 
> you for being a Cogent customer.
>
>
> Sincerely, 
> Customer Support Cogent Communications support AT cogentco.com
> 877-7COGENT